Task 1 Develop and Foster Relationships with Project Stakeholders, Consistent with the Communication Management Plan, in Order to Enhance Support for the Project Schedule. PMI-SP Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A project manager is managing a software development project. The product owner expects a feature to be delivered in the next release, but the schedule shows it will be delivered two releases later. The communication management plan requires that schedule changes be communicated promptly. What should the project manager do to manage the product owner's expectations?

   • ATell the product owner that the feature will be delivered on time to avoid conflict.
   • BAsk the development team to work overtime to meet the original schedule without informing the product owner.
   • CWait until the next release planning meeting to inform the product owner of the delay.
   • DInform the product owner immediately, explain the schedule constraints, and discuss options such as reprioritizing features.
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A project manager is reviewing the schedule with a key stakeholder. The stakeholder says, "I'm concerned that the testing phase is too short." The project manager believes the testing phase is adequate based on past projects. What should the project manager do?

   • AAsk the stakeholder to elaborate on their concern and what specific risks they foresee.
   • BAgree to extend the testing phase to avoid conflict.
   • CTell the stakeholder that the schedule is based on expert judgment and cannot be changed.
   • DExplain why the testing phase is adequate and move on to the next topic.
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   A project manager is starting a new infrastructure upgrade project. The sponsor has high influence but low interest, the operations director has high influence and high interest, and the end users have low influence but high interest. The communication management plan specifies weekly status reports for all stakeholders and monthly steering committee meetings. The project manager needs to secure early buy-in for the schedule. What should the project manager do first?

   • ASend the weekly status report to all stakeholders and invite everyone to the monthly steering committee meeting.
   • BConduct a stakeholder analysis to confirm the power/interest grid, then schedule a one-on-one meeting with the sponsor to address schedule concerns and gain support.
   • CImmediately escalate the schedule to the operations director for approval since they have the most interest in the project.
   • DCreate a detailed communication plan update that adds daily email updates for all stakeholders to increase transparency.
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   During a stakeholder meeting, a key customer expresses frustration that the schedule keeps slipping. The project manager has already explained the reasons for the delays. The customer continues to repeat the same concern. What should the project manager do to address the customer's concern and maintain the relationship?

   • ARepeat the explanation more loudly and slowly to ensure the customer understands.
   • BPromise that the schedule will not slip again, even though this is not guaranteed.
   • CAcknowledge the customer's frustration, paraphrase their concern, and ask what specific outcome they need to feel confident in the schedule.
   • DMove on to the next agenda item to avoid dwelling on the negative topic.
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   What is the primary goal of proactively addressing stakeholder concerns about the project schedule?

   • ATo prevent stakeholder dissatisfaction and maintain support for the schedule
   • BTo ensure the schedule is approved without revision
   • CTo reduce the number of status meetings
   • DTo avoid any changes to the schedule
   Reveal Solution Discussion Select an answer first