Task 5 PMI-PBA Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard

   A business analyst has completed a needs assessment for a new customer service system. The findings include conflicting stakeholder opinions, a feasibility analysis, and a recommended solution approach. The project sponsor asks for a summary to present to the board. What is the most effective way to document the needs assessment?

   • AProvide the board with the full needs assessment document, including all raw data and analysis.
   • BSend only the recommended solution approach to the board to avoid confusion.
   • CVerbally present the findings to the board and rely on meeting minutes for documentation.
   • DCreate a concise executive summary that highlights the business need, key findings, feasibility, and recommendation, with a link to the full document.
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2. 12expert · hard

   A multinational corporation is experiencing declining sales in a specific region. The regional sales director claims the issue is an outdated product line, while the global marketing head believes it is poor brand positioning. The CEO wants a quick decision. The business analyst has limited time and budget. What is the most effective way to define the business need?

   • AAccept the regional sales director's view because they are closest to the customers and the market.
   • BDefine the business need as 'increase regional sales' without specifying the problem, to avoid conflict.
   • CCommission a comprehensive market research study to determine the root cause before defining the need.
   • DFacilitate a structured workshop with both leaders and a few frontline sales staff to reach a consensus on the problem statement.
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4. 13expert · hard

   A pharmaceutical company is evaluating a new laboratory information management system. The chief scientist has high influence but is often too busy for meetings. The lab technicians have high impact on daily operations but low influence. The finance director has moderate influence and is concerned about costs. The business analyst must gather input and determine a solution approach. What is the best engagement strategy?

   • ASend a detailed survey to all stakeholders and rely on written responses.
   • BFocus on the chief scientist's input because their influence is critical for approval.
   • CHold a single workshop with all stakeholders to gather input efficiently.
   • DUse short, targeted interviews with the chief scientist, conduct focus groups with lab technicians, and share cost summaries with finance.
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5. 14application · medium

   A manufacturing company is considering a new ERP system. The CEO is highly influential and strongly supports the project. The plant managers are influential but concerned about operational disruption. The IT team has high impact on implementation but low influence in decision-making. The business analyst needs to prioritize stakeholder engagement. Which approach is most appropriate?

   • ATreat all stakeholders equally and spend the same amount of time with each to avoid bias.
   • BFocus all engagement on the CEO since they have the highest influence and can approve the project.
   • CEngage the CEO early to secure sponsorship, involve plant managers in detailed requirements, and keep IT informed of decisions.
   • DGive IT the most engagement because they will implement the system, regardless of their low influence.
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6. 15application · medium

   A financial services firm needs a new customer relationship management (CRM) system. The sales team wants a highly customizable solution, while the IT department prefers a low-maintenance, cloud-based option. The budget is fixed and the timeline is tight. What should the business analyst do to determine the solution approach?

   • ASelect the IT department's cloud-based option because it is the most cost-effective and quick to deploy.
   • BDefer the decision to the project sponsor, who has the authority to choose.
   • CChoose the sales team's preferred customizable solution because they are the primary users.
   • DEvaluate feasible options against the constraints of budget, timeline, and stakeholder preferences, then recommend the best fit.
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