Task 1 PMI-PBA Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A healthcare provider wants to reduce patient wait times. The business analyst is asked to assess the current state. Which activity is most appropriate for this assessment?

   • AInterviewing patients about their satisfaction with wait times
   • BDefining the ideal wait time based on industry benchmarks
   • CDocumenting the average wait time and the steps in the patient intake process
   • DListing potential solutions to reduce wait times
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   Which of the following is a characteristic of a well-documented business need?

   • AIt lists all potential risks and mitigation strategies.
   • BIt is clear, concise, and understandable to stakeholders.
   • CIt is written in technical jargon to demonstrate expertise.
   • DIt includes detailed technical specifications for the solution.
   Reveal Solution Discussion Select an answer first
4. 3application · medium

   A bank's current loan approval process takes an average of 10 days. The desired future state is to approve loans in 3 days. What is the gap that the business need must address?

   • AThe number of loan officers needed to speed up the process
   • BThe time it takes to train staff on the new process
   • CThe 7-day difference between the current and desired approval times
   • DThe cost of implementing a new loan processing system
   Reveal Solution Discussion Select an answer first
5. 4foundation · easy

   What does the desired future state describe in a needs assessment?

   • AThe current processes and capabilities of the organization
   • BThe specific technology solution that will be implemented
   • CThe condition the organization wants to achieve, including expected outcomes
   • DThe list of stakeholders who will be affected by the change
   Reveal Solution Discussion Select an answer first
6. 5expert · hard

   A financial services firm wants to improve customer satisfaction. The business analyst has defined the desired future state as 'achieve a customer satisfaction score of 90%'. However, the current score is 75%. The CEO questions whether this target is realistic given budget constraints. What should the business analyst do?

   • AAsk the CEO to propose a target
   • BReview industry benchmarks and internal capabilities to validate the target
   • CLower the target to 80% to ensure it is achievable
   • DProceed with the 90% target as it is the desired future state
   Reveal Solution Discussion Select an answer first