Task 1 PMI-PBA Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A regional bank is planning to introduce a mobile check deposit feature. The business analyst has identified the IT department, customer service, and compliance as key stakeholders. During a meeting, the IT director expresses concerns about integration with the core banking system, while customer service highlights potential customer confusion. Which additional stakeholder group should the business analyst include to ensure the business need is fully understood?

   • AThe bank's external auditors
   • BThe bank's legal counsel
   • CThe marketing department
   • DA sample of retail banking customers
   Reveal Solution Discussion Select an answer first
2. 17foundation · easy

   Which of the following best illustrates a gap between the current state and the desired future state?

   • AThe desired future state is to increase sales by 10%.
   • BThe current state and desired future state both use the same order process.
   • CThe organization has a manual order process.
   • DThe current state has a manual order process, while the desired future state requires an automated process.
   Reveal Solution Discussion Select an answer first
4. 18foundation · easy

   What is the purpose of assessing the current state during a needs assessment?

   • ATo understand the organization's context and baseline for the business need
   • BTo create a detailed project plan with tasks and timelines
   • CTo assign resources to the project team
   • DTo select the best solution from a list of alternatives
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5. 19foundation · easy

   Which of the following activities is part of assessing the current state?

   • ADefining the target operating model for the future
   • BIdentifying the root cause of the business problem
   • CDocumenting existing business processes and their performance metrics
   • DEvaluating potential vendors for a new system
   Reveal Solution Discussion Select an answer first
6. 20expert · hard

   A logistics company's current order fulfillment time is 48 hours. The desired future state is 24 hours. The business analyst has identified that the bottleneck is in the warehouse picking process. What is the most important next step?

   • ADocument the current state and move to solution design
   • BImmediately propose a new warehouse management system
   • CQuantify the gap in fulfillment time and analyze the root cause of the bottleneck
   • DAsk the warehouse manager to reduce picking time
   Reveal Solution Discussion Select an answer first