A business analyst has documented the business need for a new HR system. The document states: 'Implement a new HR system to improve efficiency.' The steering committee rejects the document as too vague. What is the best revision?

Include a timeline for implementation

List the features of the new HR system

Reduce HR administrative workload by 30% to support the strategic goal of cost reduction

Select a leading HR software vendor

A business analyst is beginning a needs assessment for a new customer relationship management system. Which of the following is an example of a stakeholder who may be affected by the business need?

The end users who will use the new system daily

The software vendor's marketing team, which has no relationship with the organization

The organization's former employees who left before the project started

Why is it important to align the business need with organizational goals?

To guarantee the project will be completed on time and within budget

To ensure the initiative supports the strategic direction of the organization

To satisfy the personal preferences of the project sponsor

To eliminate all risks associated with the initiative

A telecommunications company wants to reduce customer churn. The business analyst is assessing the current state. Which data source is most relevant for this assessment?

Customer churn rate and reasons for cancellation

The number of employees in customer service

A logistics company currently processes 500 orders per day manually. The desired future state is to process 1,000 orders per day with the same staff. What is the gap that the business need must address?

The cost of implementing an automated order processing system

The difference between the current processing capacity and the target capacity

The number of additional staff required to double capacity

The time it takes to train staff on new processes

PMIProfessional in Business Analysis

Domain 1Objective 1

Task 1 PMI-PBA Practice Questions (Page 7)

Part of the Needs Assessment domain, which accounts for 18% of the PMI-PBA exam. PMI does not publish an official question count, but from its 240-minute exam (~95–160 total, ~17–29 in this domain), expect 3–6 from this objective — we provide 35 practice questions to prepare you well beyond it. (estimate)

35questions here

7free pages

8concepts

18%of the exam

Questions 31–35

31expert · hard
A business analyst has documented the business need for a new HR system. The document states: 'Implement a new HR system to improve efficiency.' The steering committee rejects the document as too vague. What is the best revision?
Select an answer first
32foundation · easy
A business analyst is beginning a needs assessment for a new customer relationship management system. Which of the following is an example of a stakeholder who may be affected by the business need?
Select an answer first
33foundation · easy
Why is it important to align the business need with organizational goals?
Select an answer first
34application · medium
A telecommunications company wants to reduce customer churn. The business analyst is assessing the current state. Which data source is most relevant for this assessment?
Select an answer first
35application · medium
A logistics company currently processes 500 orders per day manually. The desired future state is to process 1,000 orders per day with the same staff. What is the gap that the business need must address?
Select an answer first

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