Task 2 PMI-PBA Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A business analyst is starting a project to replace a legacy customer relationship management (CRM) system. The project sponsor has provided a list of the executive team and the IT director as key stakeholders. During initial interviews, the business analyst learns that the sales operations manager has significant influence over the current CRM processes and that the customer support team will be heavily impacted by the change. Which action should the business analyst take to ensure a comprehensive stakeholder identification?

   • AAdd the sales operations manager and customer support team to the stakeholder register and assess their influence and impact.
   • BUse the sponsor's list as the final stakeholder register and proceed with the analysis.
   • CFocus only on the executive team and IT director because they have the authority to approve the project.
   • DWait until the requirements gathering phase to identify additional stakeholders.
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2. 2foundation · easy

   What does analyzing stakeholder influence and impact primarily help the business analyst determine?

   • AThe technical architecture of the solution
   • BThe exact number of requirements to be elicited
   • CThe level of engagement and communication needs for each stakeholder
   • DThe project's return on investment
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4. 3foundation · easy

   Which of the following is a key component of a stakeholder communication strategy?

   • AThe project's procurement plan
   • BThe project's risk register
   • CThe solution's architecture diagram
   • DThe frequency and format of communications
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5. 4foundation · easy

   What is the primary purpose of defining a stakeholder communication strategy?

   • ATo create the project schedule
   • BTo define the solution's technical requirements
   • CTo document all project risks
   • DTo ensure effective and timely information sharing with stakeholders
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6. 5application · medium

   In a stakeholder analysis, a business analyst identifies a mid-level manager who has high influence over the project's budget but is resistant to the proposed changes. The manager has low interest in the project details but can delay approvals. What is the most appropriate engagement approach for this stakeholder?

   • AKeep informed with periodic email updates and a monthly newsletter.
   • BMonitor with minimal contact since the manager has low interest.
   • CKeep satisfied by addressing concerns only when they arise.
   • DManage closely with frequent one-on-one meetings and involvement in key decisions.
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