Task 2 PMI-PBA Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   A business analyst is developing a communication strategy for a project that includes stakeholders from different cultural backgrounds and with different communication preferences. Some stakeholders prefer face-to-face meetings, while others prefer written communication. What is the most effective way to handle these differences?

   • ACommunicate only through the project sponsor, who can relay information to other stakeholders.
   • BUse the communication method preferred by the majority of stakeholders to ensure consistency.
   • CAsk each stakeholder for their preferred communication method and incorporate it into the plan.
   • DUse a standard communication method, such as email, for all stakeholders to save time.
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   During stakeholder analysis, a business analyst creates a power/interest grid and places stakeholders into four quadrants. A stakeholder with high power and low interest is placed in the 'keep satisfied' quadrant. What is the primary engagement goal for this stakeholder?

   • AManage closely with frequent communication to build a strong relationship.
   • BKeep them informed with regular detailed updates to increase their interest.
   • CEnsure their needs are met and they are not surprised by project outcomes.
   • DMonitor their level of interest and involve them only when necessary.
   Reveal Solution Discussion Select an answer first
4. 23expert · hard

   A business analyst is assessing stakeholders for a project that will introduce a new customer portal. The project sponsor is highly influential and supportive. The head of customer service is influential but concerned about the portal increasing call volume. The IT security officer has high influence and is neutral. The customer service representatives have low influence but high interest. The business analyst has limited time for engagement activities. Which stakeholder should receive the most intensive engagement effort?

   • AThe IT security officer, to ensure technical compliance and avoid last-minute issues.
   • BThe customer service representatives, to ensure their buy-in and gather detailed feedback.
   • CThe head of customer service, to address their concerns and gain their active support.
   • DThe project sponsor, to maintain their support and secure resources.
   Reveal Solution Discussion Select an answer first
5. 24application · medium

   A business analyst is identifying stakeholders for a new regulatory compliance project. The project will affect multiple departments, and the business analyst has limited time. Which technique would be most effective for identifying a broad set of stakeholders quickly?

   • AConducting a stakeholder analysis workshop with representatives from all departments.
   • BBrainstorming with the project sponsor and a few key team members.
   • CReviewing the organizational chart and previous project documentation.
   • DUsing a checklist of common stakeholder categories (e.g., customers, regulators, suppliers).
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6. 25foundation · easy

   Which of the following is the primary purpose of identifying stakeholders in a business analysis effort?

   • ATo ensure all parties who may affect or be affected by the effort are considered
   • BTo assign project tasks to team members
   • CTo select the technology stack for the solution
   • DTo determine the project budget and schedule
   Reveal Solution Discussion Select an answer first