A non-profit organization wants to improve its donor retention rate. The business analyst is assessing the current state. Which data source would provide the most reliable information about why donors stop giving?

A survey of current donors about their satisfaction.

Benchmarking against other non-profits' retention rates.

Interviews with former donors who have stopped contributing.

Financial reports showing donation trends over the past year.

A business analyst has completed the needs assessment for a new project management tool. The findings include stakeholder input, current state analysis, and identified gaps. What is the most important element to include when documenting the business need?

A clear statement of the problem or opportunity and the desired outcome.

A detailed list of all stakeholder comments and feedback.

A timeline for implementing the solution.

A proposed solution design with technical specifications.

A government agency is planning to modernize its citizen-facing services. The business analyst is identifying stakeholders. Which stakeholder group is essential to include because they will be directly affected by the change?

The media, as they may report on the changes.

IT vendors who may provide the technology.

Other government agencies that may have similar services.

Why is it important to identify stakeholders early in the Needs Assessment process?

To ensure the project team has enough members to complete the work

To gather diverse perspectives and ensure the business need is fully understood

To create a communication plan for the project

To assign blame if the project fails to meet its objectives

During a needs assessment for a new CRM system, the sales team requests advanced analytics, while the support team wants a simpler interface. The IT department is concerned about data security. The business analyst has collected all input. What is the best way to analyze this input to refine the business need?

Select the input from the most senior stakeholder, as their perspective carries more weight.

Identify conflicting requirements and escalate them to the project sponsor for resolution.

Group the input into themes and assess the impact of each theme on the business need.

Document all input as-is without analysis to avoid bias.

PMIProfessional in Business Analysis

Domain 1Objective 4

Task 4 PMI-PBA Practice Questions (Page 5)

Part of the Needs Assessment domain, which accounts for 18% of the PMI-PBA exam. PMI does not publish an official question count, but from its 240-minute exam (~95–160 total, ~17–29 in this domain), expect 3–6 from this objective — we provide 33 practice questions to prepare you well beyond it. (estimate)

33questions here

7free pages

8concepts

18%of the exam

Questions 21–25

21application · medium
A non-profit organization wants to improve its donor retention rate. The business analyst is assessing the current state. Which data source would provide the most reliable information about why donors stop giving?
Select an answer first
22application · medium
A business analyst has completed the needs assessment for a new project management tool. The findings include stakeholder input, current state analysis, and identified gaps. What is the most important element to include when documenting the business need?
Select an answer first
23application · medium
A government agency is planning to modernize its citizen-facing services. The business analyst is identifying stakeholders. Which stakeholder group is essential to include because they will be directly affected by the change?
Select an answer first
24foundation · easy
Why is it important to identify stakeholders early in the Needs Assessment process?
Select an answer first
25application · medium
During a needs assessment for a new CRM system, the sales team requests advanced analytics, while the support team wants a simpler interface. The IT department is concerned about data security. The business analyst has collected all input. What is the best way to analyze this input to refine the business need?
Select an answer first

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