Task 4 PMI-PBA Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A business analyst is gathering input from stakeholders about a proposed customer portal. The sales director emphasizes faster quote turnaround, while the IT director warns about legacy system integration costs. The customer service manager reports that customers frequently complain about not being able to track orders. Which action best synthesizes this input to refine the business need?

   • AFocus on the IT director's concern about integration costs because technical feasibility is the primary constraint.
   • BDocument all three perspectives and identify the common theme of improving customer experience through better order visibility.
   • CAsk the sales director and IT director to resolve their differences before proceeding with the analysis.
   • DPrioritize the customer service manager's input because it reflects actual customer pain points.
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2. 12expert · hard

   A business analyst is assessing the current state of a company's order fulfillment process. The process is manual, error-prone, and slow. The company wants to implement an automated system. However, the analyst discovers that the current process has undocumented variations across regions. What is the most important implication of this finding?

   • AThe desired state should be defined based on the best-performing region's process.
   • BThe project should be postponed until all variations are standardized.
   • CThe automated system should be designed to handle the most common process variation.
   • DThe gap analysis will be incomplete without documenting the regional variations.
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4. 13application · medium

   A retail chain is experiencing declining sales in its physical stores. The CEO believes the cause is increased online competition. The marketing team suggests a loyalty program, while store managers report that staffing shortages lead to poor customer service. How should the business analyst define the business need?

   • AReverse the decline in store sales by addressing the factors that are within the company's control.
   • BCompete more effectively with online retailers by enhancing the digital presence.
   • CIncrease sales by improving the in-store customer experience through better staffing.
   • DImplement a loyalty program to retain existing customers and attract new ones.
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5. 14application · medium

   A software company notices a decline in user engagement with its mobile app. The product manager believes the issue is a lack of new features, while customer support reports that users find the app difficult to navigate. The business analyst is defining the business need. What should the business need focus on?

   • AIncreasing the number of new features to attract users.
   • BRedesigning the app interface to make it more intuitive.
   • CUnderstanding why user engagement is declining and what can be done to reverse it.
   • DImproving user engagement by addressing usability issues.
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6. 15foundation · easy

   What is the purpose of documenting the business need?

   • ATo provide a detailed technical design for the solution
   • BTo replace the project charter
   • CTo record the project schedule and milestones
   • DTo communicate the need clearly and obtain approval
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