Task 4 PMI-PBA Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A business analyst is gathering input from stakeholders about a new employee onboarding process. The HR manager wants to reduce paperwork, while the IT department is concerned about system integration. New employees report that the current process is confusing. Which technique would be most effective to gather diverse input?

   • AReview existing onboarding documentation to identify process gaps.
   • BConduct a focus group with HR, IT, and new employees together.
   • CInterview each stakeholder group separately to understand their unique perspectives.
   • DSend a survey to all employees asking about their onboarding experience.
   Reveal Solution Discussion Select an answer first
2. 7foundation · easy

   When analyzing stakeholder input, what should the business analyst do with conflicting information?

   • AIgnore the input from stakeholders who disagree with the majority
   • BChoose the option that is easiest to implement
   • CDocument the conflict and work with stakeholders to resolve it
   • DImmediately escalate the conflict to the project sponsor
   Reveal Solution Discussion Select an answer first
4. 8expert · hard

   A business analyst is defining the business need for a new customer loyalty program. The marketing team wants to increase repeat purchases, while the finance team is concerned about the cost of rewards. The IT team notes that the current system cannot support a loyalty program without significant upgrades. How should the analyst define the business need?

   • AImprove customer retention while managing costs and system limitations.
   • BIncrease repeat purchases by 15% within the next year.
   • CFocus on the marketing team's goal because increasing sales is the primary objective.
   • DImplement a loyalty program that is cost-effective and technically feasible.
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   What is the main objective of gathering stakeholder input during Needs Assessment?

   • ATo finalize the solution design before any analysis is done
   • BTo collect relevant information and perspectives about the business need
   • CTo document the project schedule and budget
   • DTo convince stakeholders to support a predetermined solution
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6. 10foundation · easy

   Why is it important to identify gaps between the current and desired states?

   • ATo define what the solution must address
   • BTo determine the project manager's responsibilities
   • CTo create a stakeholder communication plan
   • DTo estimate the project duration
   Reveal Solution Discussion Select an answer first