Task 4 PMI-PBA Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   An e-commerce company's new recommendation engine has increased average order value but also increased page load time, leading to a higher bounce rate. The business analyst must recommend an adjustment. Which recommendation best balances the trade-off?

   • AOptimize the recommendation engine's code to reduce page load time while retaining its benefits.
   • BIncrease the number of recommendations displayed to boost order value further.
   • CRemove the recommendation engine entirely to improve page load time.
   • DAccept the trade-off because order value is more important than bounce rate.
   Reveal Solution Discussion Select an answer first
2. 22foundation · easy

   Which activity is part of evaluating solution options against defined criteria?

   • ADefining the business requirements for the solution
   • BDeveloping the project schedule and resource plan
   • CImplementing the chosen solution in the production environment
   • DComparing each option's characteristics to the evaluation criteria
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4. 23foundation · easy

   What does assessing organizational readiness primarily evaluate?

   • AThe organization's ability and willingness to adopt the solution
   • BThe technical performance of the solution under peak load
   • CThe legal compliance of the solution with industry regulations
   • DThe financial return on investment of the solution
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5. 24expert · hard

   A telecommunications company launched a new customer self-service portal. The portal was expected to reduce call center volume by 20%. After six months, call volume has decreased by only 8%. The business analyst is evaluating performance. Which combination of actions should the analyst take to identify the gap and recommend improvements?

   • AIncrease the call center staff to handle the remaining volume.
   • BReduce the expected reduction target to 8% to match actual performance.
   • CDiscontinue the portal because it is not meeting expectations.
   • DAnalyze portal usage data and customer feedback to identify adoption barriers.
   Reveal Solution Discussion Select an answer first
6. 25application · medium

   A bank implemented a new mobile app expecting to increase customer engagement. After a quarter, engagement metrics are flat. The business analyst suspects the app is not being used because of a complex login process. Which action should the analyst take to confirm this hypothesis?

   • AIncrease marketing efforts to promote the app.
   • BConduct user interviews or usability testing to understand the login experience.
   • CImmediately simplify the login process based on the suspicion.
   • DAccept the flat engagement as a market condition.
   Reveal Solution Discussion Select an answer first