Task 4 PMI-PBA Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A retail chain's new loyalty program has increased customer retention but also increased operational costs due to complex reward calculations. The business analyst must recommend an adjustment to optimize value. Which recommendation is most appropriate?

   • AIncrease the rewards to boost retention further.
   • BAccept the higher costs because retention is the priority.
   • CSimplify the reward calculation process to reduce operational costs while maintaining the program.
   • DDiscontinue the loyalty program to eliminate costs.
   Reveal Solution Discussion Select an answer first
2. 17application · medium

   A university is implementing a new student information system. The business analyst has assessed that the faculty is not ready for the change because they are accustomed to the old system. Which action should the business analyst take to improve readiness?

   • AImplement the system immediately to force adoption.
   • BLimit faculty involvement in the implementation to reduce resistance.
   • CDelay the project indefinitely until faculty are ready.
   • DDevelop a comprehensive training and communication plan to address concerns.
   Reveal Solution Discussion Select an answer first
4. 18foundation · easy

   During the evaluation of alternative solution options, what is the primary purpose of using defined criteria?

   • ATo rank the options based on the preferences of the project sponsor
   • BTo eliminate the need for stakeholder input during the evaluation process
   • CTo ensure all options are evaluated consistently and objectively against the same standards
   • DTo document the final decision without considering trade-offs
   Reveal Solution Discussion Select an answer first
5. 19foundation · easy

   What is the purpose of identifying gaps between expected and actual solution performance?

   • ATo assign blame for the performance shortfall
   • BTo terminate the solution immediately
   • CTo find areas where the solution is underperforming and can be improved
   • DTo justify increasing the project budget
   Reveal Solution Discussion Select an answer first
6. 20application · medium

   A software company's new feature has increased user retention but also increased server costs significantly. The business analyst must recommend an adjustment to optimize business value. Which recommendation is most appropriate?

   • AIncrease server capacity to support more users.
   • BRemove the feature to reduce server costs.
   • COptimize server usage to reduce costs while maintaining the feature.
   • DAccept the higher costs because retention is more important.
   Reveal Solution Discussion Select an answer first