Task 3 PMI-PBA Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   What is the primary input used to evaluate solution acceptance?

   • AThe team's daily stand-up notes
   • BThe acceptance criteria defined during planning
   • CThe stakeholder satisfaction survey
   • DThe project budget report
   Reveal Solution Discussion Select an answer first
2. 2application · medium

   During the delivery of a new customer relationship management (CRM) system, the business analyst (BA) observes that the vendor delivered the software two weeks late, and the training sessions were shortened to fit the revised schedule. The BA is now reviewing the delivery process. What should the BA do to evaluate the delivery?

   • AAsk the vendor for a new delivery plan to avoid future delays.
   • BRecommend acceptance of the solution because the delays were beyond the BA's control.
   • CFocus on the final product's functionality and ignore the delivery delays.
   • DCompare the actual delivery timeline and activities against the original plan to identify variances.
   Reveal Solution Discussion Select an answer first
4. 3application · medium

   A retail company implemented a new order management system. Six months after go-live, the business sponsor asks the business analyst (BA) to confirm the solution is delivering the expected benefits. The BA has access to the original business case, which lists expected benefits such as a 20% reduction in order processing time and a 15% increase in customer satisfaction scores. What should the BA do first?

   • ACompare the current system's performance to the previous system's performance using historical data.
   • BSchedule a meeting with the project sponsor to discuss whether the solution should be considered a success.
   • CConduct a survey of end users to gather their perception of the new system's impact on their daily work.
   • DReview the business case to identify the measurable performance indicators and then collect data on those metrics.
   Reveal Solution Discussion Select an answer first
5. 4application · medium

   A project to implement a new billing system experienced significant scope changes during development. The BA is now reviewing the delivery process. The BA notices that the change requests were not consistently documented, and some changes were implemented without formal approval. What should the BA do?

   • AIgnore the undocumented changes because the system is already built.
   • BDocument the variance in change management and recommend improvements to the process.
   • CRecommend that the project be closed immediately to avoid further issues.
   • DBlame the development team for not following the process.
   Reveal Solution Discussion Select an answer first
6. 5application · medium

   A healthcare company implemented a new patient scheduling system. The performance criteria defined during planning include a maximum average wait time of 15 minutes and a patient satisfaction score of at least 4.5 out of 5. After three months, the BA collects data showing an average wait time of 18 minutes and a satisfaction score of 4.2. What should the BA do?

   • ARecommend decommissioning the system because it is not meeting the criteria.
   • BConduct a root cause analysis to understand why the wait time and satisfaction are below targets.
   • CAdjust the performance criteria to match the actual results.
   • DReport that the solution is meeting performance criteria because the metrics are close to the targets.
   Reveal Solution Discussion Select an answer first