Task 4 PMI-PBA Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   Which activity is part of identifying gaps and improvement opportunities?

   • AConducting user acceptance testing (UAT)
   • BCreating a training plan for end users
   • CDeveloping the project charter
   • DComparing actual performance data to the expected targets
   Reveal Solution Discussion Select an answer first
2. 2application · medium

   A logistics company implemented a route optimization system expecting to reduce fuel costs by 15%. After three months, fuel costs have only decreased by 5%. The business analyst is evaluating the gap. Which action is most appropriate to identify the root cause?

   • AAccept the 5% reduction as sufficient because it is still an improvement.
   • BIncrease the fuel cost reduction target to 20% to motivate better performance.
   • CImmediately recommend replacing the system with a different vendor.
   • DCompare actual fuel consumption data against the baseline and the expected reduction.
   Reveal Solution Discussion Select an answer first
4. 3application · medium

   A hospital implemented an electronic health record (EHR) system expecting to reduce documentation time for nurses. After six months, nurses report that documentation time has increased. The business analyst must identify the gap. Which technique is most effective for identifying the root cause?

   • ASend a survey to nurses asking if they like the system.
   • BCompare the EHR's features against the vendor's marketing claims.
   • CConduct a time-motion study to observe how nurses interact with the EHR.
   • DRecommend reverting to the paper-based system.
   Reveal Solution Discussion Select an answer first
5. 4application · medium

   A transportation company implemented a real-time tracking system for its fleet. The expected benefit was a 10% reduction in delivery delays. After three months, delays have reduced by only 3%. The business analyst needs to evaluate the solution's performance. Which step should the analyst take first?

   • AAccept the 3% reduction because it is still an improvement.
   • BReplace the tracking system with a different vendor.
   • CIncrease the reduction target to 15% to motivate drivers.
   • DReview the tracking system's data accuracy and adoption by drivers.
   Reveal Solution Discussion Select an answer first
6. 5application · medium

   A healthcare provider's new patient portal has increased patient satisfaction but also increased the workload for administrative staff due to more online inquiries. The business analyst must recommend an adjustment to optimize value. Which recommendation is most appropriate?

   • ARemove the portal to eliminate the extra workload.
   • BAccept the increased workload because satisfaction is more important.
   • CHire more administrative staff to handle the inquiries.
   • DAutomate responses to common inquiries to reduce staff workload while maintaining patient satisfaction.
   Reveal Solution Discussion Select an answer first