Task 4 PMI-PBA Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A logistics company implemented a new warehouse management system expecting to reduce order processing time by 20%. After two months, processing time has decreased by only 5%. The business analyst must identify the gap. Which action is most appropriate?

   • AAccept the 5% reduction because it is still an improvement.
   • BIncrease the processing time target to 25% to motivate employees.
   • CImmediately replace the system with a different vendor.
   • DConduct a root cause analysis to identify why the system is not achieving the expected reduction.
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2. 12application · medium

   A manufacturing firm is planning to implement a new ERP system. The business analyst has identified that the organization lacks sufficient training resources and the workforce is resistant to change. Which action should the business analyst take to improve organizational readiness?

   • ACancel the project because the organization is not ready.
   • BOutsource the training to a third-party vendor without involving internal stakeholders.
   • CProceed with implementation and address resistance after the system goes live.
   • DRecommend a phased rollout with additional training and change management support.
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4. 13foundation · easy

   What is the main purpose of evaluating solution performance?

   • ATo measure the solution's results against expected business outcomes
   • BTo create a detailed project schedule for the implementation
   • CTo assign tasks to team members
   • DTo collect requirements for a future project
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5. 14expert · hard

   A software company launched a new feature expecting to increase user engagement by 25%. After three months, engagement has increased by only 10%. The business analyst is evaluating performance. Which combination of actions should the analyst take to identify the gap and recommend improvements?

   • AAnalyze user behavior data to understand how the feature is being used and identify drop-off points.
   • BIncrease the engagement target to 30% to motivate the team.
   • CRemove the feature because it is not meeting expectations.
   • DAccept the 10% increase as a success because it is positive.
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6. 15application · medium

   A healthcare provider implemented a patient portal to reduce appointment no-shows. After six months, the no-show rate has not improved. The business analyst needs to evaluate the solution's performance. Which metric should the business analyst analyze first?

   • AAverage time spent on the portal
   • BPatient satisfaction survey scores
   • CNumber of portal logins per patient
   • DPercentage of appointments kept versus missed
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