A retail company's order-fulfillment process is manual and error-prone. The business analyst is asked to document the current state to prepare for a system upgrade. Which activity is most appropriate for the business analyst to perform first?

Conduct a gap analysis between the current manual process and an ideal automated process.

Prioritize a list of potential system features based on stakeholder input.

Draft the future-state process flow with automated steps to show the target efficiency.

Interview warehouse staff to map the existing order-fulfillment workflow and capture pain points.

A manufacturing company's current state shows that inventory levels are tracked in spreadsheets, while the future state requires real-time inventory visibility across multiple warehouses. The business analyst is asked to identify what needs to change. Which activity best addresses this?

Create a project charter that outlines the budget and timeline for the new system.

Interview warehouse managers to understand why they prefer spreadsheets over a new system.

Define the functional requirements for the new inventory system, such as barcode scanning and automatic updates.

Compare the current spreadsheet-based tracking with the desired real-time system to document the gaps in data, process, and technology.

A business analyst has documented a set of requirements for a new customer relationship management (CRM) system. Before presenting the requirements for approval, the business analyst wants to ensure they are complete and feasible. Which activity should the business analyst perform?

Prioritize the requirements based on the value they deliver to the business.

Obtain sign-off from the project sponsor on the requirements document.

Create a traceability matrix to link requirements to test cases.

Review the requirements with stakeholders to confirm they address all identified gaps and can be implemented within the project constraints.

A multinational corporation is undergoing a digital transformation. The business analyst is assigned to analyze the current state of the order-to-cash process. The process spans multiple departments (sales, finance, logistics) and uses a legacy ERP system. Stakeholders have conflicting views on the current process: sales claims orders are delayed due to credit checks, finance claims the issue is inaccurate pricing, and logistics claims the problem is inventory availability. The business analyst has limited time and budget. What should the business analyst do first?

Facilitate a joint workshop with representatives from all three departments to map the end-to-end process and identify pain points.

Interview the sales department first to understand the credit check delays, since they are the primary source of orders.

Define the future state first to provide a target for the current-state analysis.

Analyze the legacy ERP system's data to identify bottlenecks without involving stakeholders.

A company's current state shows that customer support tickets are handled via email, while the future state requires a ticketing system with automated routing and SLAs. The business analyst has documented both states. What is the next step to identify the changes needed?

Prioritize the features of the ticketing system based on customer impact.

Perform a gap analysis to compare the current email-based process with the desired ticketing system.

Obtain sign-off from stakeholders on the future-state description.

Define the functional requirements for the ticketing system, such as automated routing and SLA tracking.

PMIProfessional in Business Analysis

Domain 3Objective 1

Task 1 PMI-PBA Practice Questions (Page 6)

Part of the Analysis domain, which accounts for 35% of the PMI-PBA exam. PMI does not publish an official question count, but from its 240-minute exam (~95–160 total, ~33–56 in this domain), expect 4–7 from this objective — we provide 34 practice questions to prepare you well beyond it. (estimate)

34questions here

7free pages

7concepts

35%of the exam

Questions 26–30

26application · medium
A retail company's order-fulfillment process is manual and error-prone. The business analyst is asked to document the current state to prepare for a system upgrade. Which activity is most appropriate for the business analyst to perform first?
Select an answer first
27application · medium
A manufacturing company's current state shows that inventory levels are tracked in spreadsheets, while the future state requires real-time inventory visibility across multiple warehouses. The business analyst is asked to identify what needs to change. Which activity best addresses this?
Select an answer first
28application · medium
A business analyst has documented a set of requirements for a new customer relationship management (CRM) system. Before presenting the requirements for approval, the business analyst wants to ensure they are complete and feasible. Which activity should the business analyst perform?
Select an answer first
29expert · hard
A multinational corporation is undergoing a digital transformation. The business analyst is assigned to analyze the current state of the order-to-cash process. The process spans multiple departments (sales, finance, logistics) and uses a legacy ERP system. Stakeholders have conflicting views on the current process: sales claims orders are delayed due to credit checks, finance claims the issue is inaccurate pricing, and logistics claims the problem is inventory availability. The business analyst has limited time and budget. What should the business analyst do first?
Select an answer first
30application · medium
A company's current state shows that customer support tickets are handled via email, while the future state requires a ticketing system with automated routing and SLAs. The business analyst has documented both states. What is the next step to identify the changes needed?
Select an answer first

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