Task 1 PMI-PBA Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A logistics company implemented a new route optimization system. The implementation plan required a phased rollout to three distribution centers, with each phase to be completed within two weeks. During the review, the business analyst discovers that the second phase was delayed by three weeks due to data migration issues, and the third phase was accelerated to compensate. The system is now fully deployed and functioning. What should the business analyst do to evaluate the implementation?

   • ARequest a new implementation plan and redeploy the system to follow the original schedule.
   • BDocument the deviations and assess their impact on the solution's ability to meet business needs.
   • CRecommend rolling back the system to the previous version because the implementation deviated from the plan.
   • DIgnore the deviations because the system is now fully deployed and working.
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2. 12application · medium

   A manufacturing firm implemented a new quality control system. The expected benefits were a 10% reduction in defect rates and a 5% increase in production throughput. After six months, defect rates have decreased by 12%, but throughput has not changed. The system is stable and accepted by the quality team. What should the business analyst recommend?

   • AContinue using the system because it exceeded the defect reduction target, and investigate why throughput did not improve.
   • BReplace the system because it failed to improve throughput.
   • CDiscontinue the system to avoid the cost of maintaining it.
   • DLower the throughput target to 0% to make the solution appear successful.
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4. 13application · medium

   A utility company implemented a new customer billing system. The implementation plan required a data migration from the legacy system to be completed in one weekend. However, the migration took three days, causing the system to go live two days late. The system is now operational, and the business analyst is reviewing the implementation. What should the business analyst do?

   • ADocument the delay and assess its impact on the solution's performance and business operations.
   • BIgnore the delay because the system is now live and functioning.
   • CRecommend reverting to the legacy system because the migration was delayed.
   • DRequest a new implementation plan to redo the migration more quickly.
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5. 14application · medium

   A software company developed a new customer relationship management (CRM) system. The performance criteria included a 99.9% uptime and a user satisfaction score of at least 4.0 out of 5.0. After three months, the system has achieved 99.95% uptime, but the user satisfaction score is 3.5. The project manager wants to close the project, but the business analyst is concerned. What should the business analyst do?

   • AApprove project closure because the uptime criterion was met.
   • BRecommend extending the evaluation period to allow more time for user satisfaction to improve.
   • CInvestigate the reasons for the low user satisfaction score and determine if the solution meets business needs.
   • DRecommend decommissioning the CRM because it failed to meet the satisfaction criterion.
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6. 15expert · hard

   A retail company implemented a new e-commerce platform. The expected benefits were a 20% increase in online sales and a 15% reduction in customer support calls. After one year, online sales increased by 25%, but customer support calls only decreased by 5%. The platform is stable and customers are satisfied. The company is considering whether to continue investing in the platform. What should the business analyst recommend?

   • AReplace the platform with a competitor product that may better reduce support calls.
   • BContinue investing because the sales increase exceeds expectations, and investigate why support calls did not decrease as expected.
   • CReduce investment in the platform because it failed to meet the support call reduction target.
   • DRecommend discontinuing the platform because it did not meet all benefit targets.
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