Task 6 Actively Engage Customers PMI-ACP Practice Questions (Page 6)

Questions 26–28

1. 26foundation · easy

   What is the primary benefit of actively engaging the customer in the development process?

   • AIt helps the team build the right product by getting continuous feedback and clarification
   • BIt eliminates the need for a product owner
   • CIt reduces the need for testing because the customer approves everything
   • DIt guarantees the project will be completed on time
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2. 27application · medium

   A government agency is developing a public-facing portal for citizens to apply for permits. The project sponsor is the agency director, but the actual users are citizens and the agency's permit reviewers. The team has been getting requirements only from the director. What is the most effective way to ensure the portal meets the needs of all users?

   • AWait until the portal is built and then collect feedback from users.
   • BRely on the director's experience, since they have overseen permit processes for years.
   • CInvite a few permit reviewers and citizens to participate in user research and backlog refinement sessions.
   • DConduct a survey of citizens to gather their preferences, but do not involve the reviewers.
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3. 28application · medium

   A team is building a reporting dashboard for a hospital's quality department. The department head asks for 'real-time patient safety metrics.' During a workshop, nurses explain they need to spot trends over shifts, not second-by-second updates. The team is about to write the acceptance criteria. What should the team do to ensure they capture the real need?

   • AAsk the department head to clarify what 'real-time' means in terms of data latency and refresh frequency.
   • BRecord the requirement as 'real-time updates' and let the team decide the technical implementation.
   • CDefine acceptance criteria that state the dashboard must display data with a maximum latency of 15 minutes and support shift-based trend views.
   • DBuild a prototype that shows data updating every second to demonstrate what is possible.
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