Which practice best encourages active collaboration between the customer and the development team?

Having the project manager relay all customer feedback to the team

Inviting the customer to participate in sprint reviews and backlog refinement sessions

Limiting customer contact to the initial requirements gathering phase

Sending the customer a status report at the end of each sprint

In an agile project, which of the following best describes the first step in effectively engaging the customer?

Identifying who the customer is and understanding their needs within the project context

Encouraging the customer to attend daily stand-ups

Validating deliverables against agreed criteria

Defining acceptance criteria for the first iteration

During a backlog refinement session, the product owner says, "The customer wants a faster checkout process." Which activity best represents needs analysis?

Adding the checkout feature to the sprint backlog

Estimating the story points for the checkout feature

Demonstrating the current checkout process to the team

Asking the customer what 'faster' means and why it matters to them

A team is building a new online banking feature that allows customers to dispute transactions. The product owner has provided a user story: 'As a customer, I want to dispute a transaction so that I can get a refund for unauthorized charges.' The team is about to start the iteration, but the product owner is unavailable for the next three days. The team has a clear understanding of the feature from previous discussions. What should the team do to ensure the story is ready for development?

Draft acceptance criteria based on the team's understanding and validate them with the product owner when they return.

Ask the product owner's manager to approve the acceptance criteria.

Start coding without acceptance criteria and refine them during the iteration.

Wait for the product owner to return before starting any work on the story.

A project team is starting a new agile initiative. Which action best demonstrates the practice of customer identification?

Conducting a stakeholder analysis to determine who will use and benefit from the product

Creating a detailed project schedule

Writing user stories for the product backlog

Scheduling a sprint review with the project sponsor

PMIAgile Certified Practitioner (PMI-ACP)

Domain 4Objective 6

Task 6 Actively Engage Customers PMI-ACP Practice Questions (Page 4)

Part of the Domain 4 Delivery domain, which accounts for 28% of the PMI-ACP exam. PMI does not publish an official question count, but from its 180-minute exam (~70–120 total, ~20–34 in this domain), expect 3–5 from this objective — we provide 28 practice questions to prepare you well beyond it. (estimate)

28questions here

6free pages

5concepts

28%of the exam

Questions 16–20

16foundation · easy
Which practice best encourages active collaboration between the customer and the development team?
Select an answer first
17foundation · easy
In an agile project, which of the following best describes the first step in effectively engaging the customer?
Select an answer first
18foundation · easy
During a backlog refinement session, the product owner says, "The customer wants a faster checkout process." Which activity best represents needs analysis?
Select an answer first
19expert · hard
A team is building a new online banking feature that allows customers to dispute transactions. The product owner has provided a user story: 'As a customer, I want to dispute a transaction so that I can get a refund for unauthorized charges.' The team is about to start the iteration, but the product owner is unavailable for the next three days. The team has a clear understanding of the feature from previous discussions. What should the team do to ensure the story is ready for development?
Select an answer first
20foundation · easy
A project team is starting a new agile initiative. Which action best demonstrates the practice of customer identification?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to PMI-ACP

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by PMI. “PMI-ACP” is a trademark of its owner, used for identification only.