Task 6 Actively Engage Customers PMI-ACP Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A team is building a new inventory management system for a retail chain. The customer representative is the IT director, but the daily users are warehouse staff. The team has been getting requirements from the IT director, but the warehouse staff have expressed concerns about the usability of the proposed interface. What should the team do to ensure the system meets the needs of the actual users?

   • AProceed with the IT director's requirements and address usability issues after the system is deployed.
   • BArrange for the team to visit the warehouse and observe the staff using the current system.
   • CSend a survey to the warehouse staff to collect their feedback on the proposed interface.
   • DAsk the IT director to relay the warehouse staff's concerns to the team.
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2. 2expert · hard

   A team is building a new e-learning platform for a university. The product owner is the dean of online education. The team has drafted acceptance criteria for a course enrollment feature: 'Students can enroll in a course within two minutes.' The dean approves the criteria, but the team later discovers that the university's registration system requires a multi-step verification process that takes at least five minutes. What should the team do?

   • AAsk the dean to change the university's registration system to allow faster enrollment.
   • BRemove the acceptance criteria and let the team decide what is achievable.
   • CRevise the acceptance criteria to reflect the actual system constraints and discuss the trade-off with the dean.
   • DKeep the original acceptance criteria and try to optimize the verification process to meet the two-minute target.
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4. 3application · medium

   A team is developing a new claims processing system for an insurance company. The customer representative attends the daily stand-up but mostly listens and does not speak. The team is struggling to clarify requirements for a complex claims workflow. What should the team do to improve customer collaboration?

   • AAsk the customer representative to leave the stand-up so the team can focus on technical details.
   • BProceed with the team's best guess and present it at the next iteration review.
   • CSend the customer representative a list of questions via email and ask for written responses.
   • DSchedule a dedicated workshop with the customer representative to walk through the workflow and ask targeted questions.
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5. 4foundation · easy

   What is the primary purpose of needs analysis in an agile project?

   • ATo understand the underlying requirements and priorities of the customer
   • BTo test the product with end users
   • CTo assign tasks to team members
   • DTo create a detailed project plan
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6. 5expert · hard

   A team is developing a new patient portal for a hospital. The hospital administrator wants the portal to 'improve patient engagement.' The team has conducted surveys showing that patients want to see lab results quickly. However, the medical staff is concerned that releasing results too quickly may cause anxiety without proper context. The team must define the iteration backlog. What should the team do to balance these competing needs?

   • ADo not release lab results in the portal; instead, have the doctor call the patient with results.
   • BAsk the hospital administrator to decide, since they are the primary customer.
   • CPrioritize a feature that shows lab results with a delay until a doctor has reviewed them, and include educational content.
   • DRelease lab results immediately without any delay to maximize patient engagement.
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