Task 6 Actively Engage Customers PMI-ACP Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard

   A software company is developing a new project management tool. The sales team sells the tool to enterprise clients, but the end users are project managers and team members. The sales team has collected feature requests from prospects, but the development team has not met any actual users. The CEO wants to close a major deal with a client who has specific requirements. The team has limited time before the next release. What is the most effective approach to identify the right customer needs?

   • APrioritize the feature requests from the sales team because they are closest to the prospects.
   • BBuild a prototype based on the CEO's understanding of the client's requirements and present it to the client.
   • CDelay the release until the team can conduct a comprehensive market survey.
   • DConduct interviews with project managers from existing clients to understand their workflows and pain points.
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2. 12expert · hard

   A team has completed an iteration and is demonstrating a new reporting feature to the customer. The acceptance criteria stated that the report should show 'monthly sales by region.' The customer sees the demo and says, 'This is great, but I also need to see the data broken down by product line.' The team has already spent the iteration budget. What should the team do?

   • AExplain that the acceptance criteria were met and the feature is complete.
   • BAcknowledge the new requirement, add it to the backlog, and plan it for the next iteration.
   • CImmediately add the product line breakdown to the current report, even if it means working overtime.
   • DAsk the customer to prioritize the new requirement against other backlog items.
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4. 13application · medium

   A team is developing a customer support chatbot. The product owner says, 'The chatbot should resolve common issues.' The team is planning the first iteration. What is the most important thing to do before development starts?

   • ABuild a simple chatbot and let the product owner test it at the end of the iteration.
   • BCollaborate with the product owner to define specific acceptance criteria, such as 'resolves password reset requests without human handoff in at least 80% of cases.'
   • CAssume 'common issues' means the top five issues from the support ticketing system.
   • DAsk the product owner to provide a list of common issues and their solutions.
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5. 14application · medium

   During an iteration review, the customer approves a new invoice generation feature. The acceptance criteria stated that invoices must be generated in PDF format and sent via email. A week later, the customer says they also need the invoices to be downloadable from the portal. What should the team do?

   • AAdd the download requirement to the product backlog and prioritize it for a future iteration.
   • BAsk the customer to submit a formal change request to the project management office.
   • CRefuse the request because the customer already approved the feature.
   • DImmediately implement the download option in the current iteration, even if it means dropping other planned work.
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6. 15foundation · easy

   What is the purpose of defining acceptance criteria for an iteration deliverable?

   • ATo provide clear, testable conditions that the deliverable must meet to be accepted
   • BTo estimate the effort required for the deliverable
   • CTo assign ownership of the deliverable to a team member
   • DTo document the technical design of the deliverable
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