Task 6 Actively Engage Customers PMI-ACP Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   A team is building a mobile app for a fitness center. The manager says, 'Members want to book classes easily.' During a focus group, members say they often book classes while at the gym, right before a class starts. The team is defining the iteration backlog. What should the team prioritize to address the underlying need?

   • AA booking flow that minimizes the number of taps and loads quickly on mobile data.
   • BA feature that shows class availability for the next week in a calendar view.
   • CA push notification reminder for upcoming classes.
   • DA social feature that lets members see which friends are attending a class.
   Reveal Solution Discussion Select an answer first
2. 22expert · hard

   A team is developing a new mobile banking app. The acceptance criteria for a fund transfer feature state that 'transfers must be completed within 10 seconds.' During testing, the team finds that the average transfer time is 12 seconds due to a third-party verification service. The team has already demonstrated the feature to the customer, who approved it. What should the team do?

   • AInform the customer that the acceptance criteria are not met and discuss options to either improve performance or adjust the criteria.
   • BIgnore the 12-second average and consider the feature complete because the customer approved it.
   • COptimize the code to reduce the transfer time to under 10 seconds without informing the customer.
   • DChange the acceptance criteria to 12 seconds without telling the customer.
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   An agile team is developing a new checkout flow for an e-commerce site. The product owner has written a user story: 'As a customer, I want to check out quickly so that I can complete my purchase.' The team is about to start the iteration. What should the team do to ensure the story is ready for development?

   • AStart coding the checkout flow and ask the product owner to review it at the end of the iteration.
   • BAssume 'quickly' means fewer than ten clicks and proceed with that assumption.
   • CAsk the product owner to define measurable acceptance criteria, such as 'checkout can be completed in under three minutes with a maximum of five form fields.'
   • DBreak the story into smaller tasks and estimate them without further discussion.
   Reveal Solution Discussion Select an answer first
5. 24expert · hard

   A team is developing a new HR system for a multinational company. The customer representative is the HR director, but the system will be used by HR specialists in different countries. The HR director has a clear vision, but the specialists have raised concerns about local compliance requirements. The team is about to start the first iteration. What is the most effective way to ensure the system meets the needs of all stakeholders?

   • AFollow the HR director's vision, since they have the authority to make decisions.
   • BSend a survey to all HR specialists to collect their requirements, but do not involve the HR director.
   • CHold a workshop with the HR director and a few HR specialists from different regions to align on requirements and compliance needs.
   • DBuild a prototype based on the HR director's vision and present it to the specialists for feedback.
   Reveal Solution Discussion Select an answer first
6. 25application · medium

   A product team is building a mobile app for a bank. The project sponsor is the head of retail banking, but the app will be used by customers and by branch tellers. During backlog refinement, the sponsor insists on a feature that tellers have repeatedly said is confusing. The team has not yet met the tellers. What should the team do first to ensure they are engaging the right customer?

   • AConduct a survey of retail banking customers to see if they want the feature.
   • BSchedule a session with branch tellers to understand their workflow and pain points before prioritizing the feature.
   • CPrioritize the sponsor's request because they control the budget and final approval.
   • DAsk the sponsor to provide a written requirements document for the feature.
   Reveal Solution Discussion Select an answer first