Manage Knowledge and Continuous Improvement PGMP Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   What is the primary purpose of applying lessons learned to existing and future programs?

   • ATo create a historical record for auditing purposes
   • BTo influence and improve program outcomes and organizational processes
   • CTo justify decisions made during the program
   • DTo standardize all programs to the same approach
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2. 22application · medium

   A program manager is leading a multi-year infrastructure program. After each phase, the team captures lessons learned in scattered emails and personal notes. The program sponsor wants to ensure that future phases benefit from this knowledge and that it is accessible to all team members. What should the program manager do first?

   • AAsk each team lead to email their lessons learned to the program manager, who will compile them into a report at the end of the program.
   • BWait until the program ends to collect all lessons learned from the team to avoid disrupting ongoing work.
   • CCreate a centralized repository on the organization's shared drive with a standard template for lessons learned and assign a team member to maintain it.
   • DCreate a wiki page and ask team members to contribute lessons learned whenever they have time.
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4. 23expert · hard

   A program manager is trying to embed continuous improvement into the program's governance. The program has a formal governance board that meets quarterly, but the program manager believes improvements should be reviewed more frequently. The board is resistant to changing its meeting schedule. What should the program manager do?

   • AWait for the quarterly board meetings to review improvements, as the board has authority.
   • BMake improvement decisions without board involvement and inform them at the next quarterly meeting.
   • CPropose a lightweight continuous improvement review process that operates between formal board meetings, with the board receiving summary reports.
   • DInsist that the board meet monthly to review improvements, citing the importance of continuous improvement.
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5. 24application · medium

   A program manager is conducting a mid-program review. Several component projects have completed, and the team has identified both successes and failures. The program manager wants to capture lessons learned in a way that will improve the remaining components. What is the most effective approach?

   • AAsk the project managers to submit their lessons learned directly to the PMO for archival.
   • BSend a survey to all team members asking them to list what went well and what did not, and compile the responses into a report.
   • CFacilitate a structured lessons learned workshop with representatives from each component project and document the outcomes in the program repository.
   • DReview the project closure reports and summarize the key findings for the program sponsor.
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6. 25foundation · easy

   What is the main purpose of identifying lessons learned from program activities and outcomes?

   • ATo assign blame for program failures
   • BTo document only successful outcomes for reporting
   • CTo capture valuable knowledge for future use
   • DTo satisfy regulatory compliance requirements
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