Manage Knowledge and Continuous Improvement PGMP Practice Questions (Page 2)

Questions 6–10

1. 6expert · hard

   A program manager is facilitating a lessons learned session at the end of a major phase. The team is reluctant to share negative lessons because they fear blame. The program sponsor wants an honest assessment to improve future phases. What should the program manager do?

   • AFocus the session only on positive lessons to maintain team morale.
   • BAsk each team member to submit lessons learned individually to the program manager, who will compile them without naming individuals.
   • CCollect lessons learned anonymously through a survey to avoid blame.
   • DEstablish a blame-free environment by emphasizing that lessons learned are for improvement, not accountability, and lead by example in sharing a personal mistake.
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2. 7application · medium

   A program manager is setting up a knowledge repository for a program that involves multiple external partners. The partners need to access certain lessons learned and process documentation, but not all internal information. What should the program manager do?

   • AEmail relevant lessons learned to partners on a monthly basis.
   • BCreate a shared repository with role-based access controls, providing partners access only to relevant documents.
   • CShare all program documentation with partners to ensure transparency and collaboration.
   • DKeep all knowledge internal and provide partners with only final reports at the end of the program.
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4. 8foundation · easy

   Which of the following is a key characteristic of an effective centralized information repository for program management?

   • AIt is updated only at the end of the program to avoid disruption
   • BIt is maintained exclusively by the program manager without input from others
   • CIt contains only positive lessons learned to encourage team morale
   • DIt is accessible to relevant stakeholders and structured for easy retrieval
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5. 9foundation · easy

   Which practice best reflects the integration of continuous improvement into program governance?

   • AConducting regular reviews of program performance and adjusting processes based on findings
   • BAssigning a team to monitor competitor activities
   • CHolding a single lessons-learned session at the end of the program
   • DDocumenting all decisions in a central log without review
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6. 10foundation · easy

   When should lessons learned be identified during a program?

   • AOnly during the closing phase
   • BContinuously throughout the program lifecycle
   • COnly at the end of the program
   • DOnly when a major issue occurs
   Reveal Solution Discussion Select an answer first