Benefits Analysis PGMP Practice Questions (Page 9)

Questions 41–42

1. 41application · medium

   A program to improve patient satisfaction in a hospital network is tracking a key metric: patient satisfaction score. The baseline is 70, and the target is 85. After 6 months, the score is 78. The program manager needs to assess progress. What is the MOST appropriate way to define and track this benefit metric?

   • ATrack the monthly satisfaction score and compare it to the baseline and target to identify the variance.
   • BChange the target to 78 to reflect the current score and avoid reporting a variance.
   • CUse a qualitative assessment of patient feedback instead of a numerical score.
   • DTrack the satisfaction score only at the end of the program to avoid interim noise.
   Reveal Solution Discussion Select an answer first
2. 42application · medium

   A program is implementing a new customer relationship management (CRM) system to increase sales conversion rates by 10%. The program manager is conducting a risk identification workshop. Which item is a THREAT to benefits realization?

   • AThe program manager plans to hold a weekly status meeting to track progress.
   • BThe sales team may resist adopting the new CRM, leading to lower-than-expected conversion improvements.
   • CThe CRM vendor may offer a discount on the annual license if the program signs a multi-year contract.
   • DThe project team has successfully implemented similar CRMs in other organizations.
   Reveal Solution Discussion Select an answer first