Benefits Analysis PGMP Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   In benefits management, what is an 'opportunity'?

   • AA negative risk that could reduce benefits realization
   • BA constraint that limits benefits realization
   • CA positive risk that could enhance benefits realization
   • DA benefit that has already been realized
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2. 7expert · hard

   A program is delivering a new customer portal. The benefits realization plan assumed a 10% increase in customer self-service adoption. Mid-program, a major competitor launches a similar portal, and market research shows the adoption curve will be slower than originally forecast. The program manager must decide whether to update the benefits realization plan. What is the MOST appropriate action?

   • AWait until the end of the program to see if the adoption target is met before updating the plan.
   • BCancel the program because the competitor's portal makes the original benefit unattainable.
   • CUpdate the benefits realization plan to reflect the revised adoption forecast, and document the competitive threat as a new risk.
   • DKeep the original 10% target and accelerate the portal's marketing campaign to overcome the competitive pressure.
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4. 8foundation · easy

   When should the benefits sustainment plan be analyzed and updated?

   • AOnly when issues arise
   • BRegularly throughout the program and especially before program closure
   • COnly at the start of the program
   • DOnly after program closure
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5. 9application · medium

   A program to improve employee productivity is tracking a key metric: average task completion time. The baseline is 10 minutes, and the target is 7 minutes. After 3 months, the metric is 8.5 minutes. The program manager identifies that the new workflow tool is being used by only 60% of employees because of a lack of onboarding. Which corrective action is MOST appropriate to improve benefits realization?

   • ALaunch a targeted onboarding campaign and provide hands-on training to the 40% of employees who have not adopted the tool.
   • BReport the 8.5-minute result to stakeholders and state that the program is on track.
   • CIncrease the target to 8.5 minutes to reflect the current adoption rate.
   • DReplace the workflow tool with a different vendor product that may be easier to use.
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6. 10expert · hard

   A program is implementing a new online banking platform. The benefits baseline includes a 15% increase in digital transaction volume. The program manager is evaluating two scenarios: (1) a new regulation could reduce digital transaction volume by 5%, and (2) a partnership with a fintech company could increase volume by 10%. The program manager wants to understand the combined impact of these scenarios. What is the MOST appropriate action?

   • AWait until the regulation is passed and the partnership is confirmed before updating the forecast.
   • BIgnore the regulation scenario because it is a threat, and focus only on the fintech partnership opportunity.
   • CModel both scenarios in a simulation to determine the range of possible outcomes for digital transaction volume.
   • DAdd the two impacts together (15% + 10% - 5% = 20%) and update the baseline to 20%.
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