Task 1 Demonstrate an Understanding of Business Analysis (BA) Roles and Responsibilities. CAPM Practice Questions (Page 4)

Questions 16–20

1. 16application · easy

   A software company is developing a new mobile app for a retail client. The project team includes developers, a project manager, and a business analyst from the software company. The retail client's marketing team will provide requirements. The app will be sold to end consumers. A payment processor will handle transactions. Which stakeholders are considered external to the software company?

   • ADevelopers, project manager, and business analyst
   • BProject manager and retail client's marketing team
   • CEnd consumers and business analyst
   • DRetail client's marketing team, end consumers, and payment processor
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2. 17application · medium

   A project team is defining roles for a new billing system implementation. The project sponsor is an executive who will champion the project and secure funding. The billing department manager will be accountable for the new billing process. The IT team will implement the technical solution. A regulatory agency will review the system for compliance. Which statement best describes the importance of clearly defining these roles?

   • AIt establishes clear accountability, improves communication, and aligns stakeholders with project objectives.
   • BIt ensures that the IT team has the authority to make all project decisions.
   • CIt eliminates the need for stakeholder engagement throughout the project.
   • DIt guarantees that the regulatory agency will approve the system without further review.
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4. 18application · medium

   A project to replace a legacy HR system has multiple stakeholders: the HR director (process owner), the payroll team (process managers), the IT department (implementers), and an external payroll compliance auditor. The business analyst is creating a communication plan. Why is it important to classify these stakeholders as internal or external?

   • ATo assign the same level of authority to all stakeholders.
   • BTo determine which stakeholders should be excluded from the project.
   • CTo ensure that only internal stakeholders provide requirements.
   • DTo tailor communication strategies and manage expectations appropriately.
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5. 19foundation · easy

   Which of the following is a direct benefit of identifying and documenting stakeholder roles and responsibilities in a business analysis context?

   • AIt ensures that all stakeholders agree on every requirement without any conflict.
   • BIt improves alignment with project objectives by clarifying who is responsible for what decisions and deliverables.
   • CIt guarantees that the project will be completed on time and within budget.
   • DIt reduces the need for a project charter or other formal project documentation.
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6. 20expert · hard

   A multinational corporation is implementing a new expense reporting system. The project team is internal. External stakeholders include a tax compliance firm that will audit the system and a software vendor that provides the platform. The tax firm requires that the system capture specific data fields for international tax reporting. The vendor's product owner wants to minimize customizations to keep the product standard. The internal finance team wants a simple interface. How should the business analyst prioritize these conflicting requirements?

   • APrioritize the vendor's requirements to maintain product standardization.
   • BLet the project sponsor decide without analysis.
   • CPrioritize the tax firm's requirements because they are regulatory and non-negotiable.
   • DPrioritize the finance team's requirements because they are the primary users.
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