Task 2 Determine How to Conduct Stakeholder Communication. CAPM Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   A business analyst needs to communicate a complex set of new requirements to a large, geographically distributed stakeholder group. The message includes detailed technical diagrams and requires asynchronous review. Which communication channel is most appropriate?

   • AA phone call to each stakeholder individually
   • BA formal presentation with live Q&A
   • CA quick instant message to the group chat
   • DAn email with attached documentation
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2. 2expert · hard

   A business analyst is facilitating a requirements workshop with a group of stakeholders who have a history of conflict. The goal is to reach consensus on a set of conflicting requirements. The business analyst wants to ensure that all voices are heard and that the discussion remains productive. Which approach is most effective?

   • APresent the conflicting requirements and ask for a majority vote
   • BUse a structured facilitation technique, such as round-robin, to ensure everyone contributes
   • CFocus only on the requirements that are not in conflict and defer the rest
   • DLet the most senior stakeholder in the room make the final decision
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4. 3expert · hard

   A business analyst is working on a project where the requirements are changing frequently due to evolving business needs. The business analyst needs to keep all stakeholders informed of the changes without overwhelming them with constant updates. What is the most effective communication approach?

   • AWait until the end of the project to communicate all changes
   • BMaintain a living requirements document and communicate changes in a regular digest
   • CSend an email for every change as soon as it occurs
   • DOnly communicate changes that are considered major
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5. 4application · medium

   A business analyst needs to present a high-level overview of a new project's business objectives to a group of executives. The executives are primarily interested in the business value and strategic alignment, not technical details. Which communication channel and format is most appropriate?

   • AA detailed process flow diagram with all steps
   • BA slide presentation with high-level visuals and key business benefits
   • CA data dictionary listing all data elements
   • DA technical requirements document with detailed specifications
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6. 5expert · hard

   A business analyst is working on a project with a remote team that uses a mix of synchronous and asynchronous communication tools. The team has expressed that they feel overwhelmed by the number of communication channels and are missing important information. What should the business analyst do to improve communication?

   • AConsolidate communication into a single channel, such as a team chat tool
   • BReduce the number of stakeholders who receive communication
   • CEstablish a communication plan that defines which channels to use for which types of information
   • DEncourage the team to check all channels more frequently
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