A company wants to set up a main number that plays a menu and then routes callers to either the sales department or the support department. Which combination of Teams features should you use?

Call queue for the main menu, auto attendants for each department

Auto attendant for the main menu, call queues for each department

Two auto attendants with no call queues

Two call queues with no auto attendant

Which component is required to enable PSTN connectivity for Teams Phone when using Microsoft Calling Plans?

A Microsoft Teams Rooms license

A Session Border Controller (SBC)

A Microsoft Calling Plan license

A company's support team uses Teams Phone and wants a dedicated app within Teams to manage and monitor their call queues. They need to see real-time queue status, agent availability, and be able to manage their own presence. What should you recommend?

A custom dashboard using Power BI

A third-party call center application

Fabrikam has a hybrid telephony environment with an on-premises PBX. They want to migrate to Teams Phone using Direct Routing while keeping their existing PSTN carrier. They have a certified SBC already. What is the minimum configuration required to enable Direct Routing?

Configure the existing SBC with a public IP, a TLS certificate, and a trunk to Microsoft 365.

Enable Teams Phone on the SBC and assign a Calling Plan to each user.

Connect the SBC to the internet and configure a SIP trunk to the existing PBX.

Deploy a new SBC in Azure and configure a trunk to Microsoft.

A company is considering Operator Connect vs. Direct Routing for Teams Phone. They have a global presence and want to avoid managing SBCs. They also want to use their existing carrier contracts. What should you recommend?

Use Direct Routing with a single SBC.

Use Operator Connect if their carriers are Microsoft partners.

Microsoft 365 Certified:Collaboration Communications Systems Engineer Associate

Domain 1Objective 2

Plan and Design Teams Phone and PSTN Connectivity MS-721 Practice Questions (Page 9)

Part of the Plan and design collaboration communications systems domain, which accounts for 20–25% of the MS-721 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~8–16 in this domain), expect 2–4 from this objective — we provide 60 practice questions to prepare you well beyond it. (estimate)

60questions here

12free pages

19concepts

20–25%of the exam

19 Concepts in This Objective

Teams Phone Licensing Requirements
PSTN Connectivity Requirements
Teams Phone Mobile Usage
Operator Connect Planning
SMS in Teams Design
Billing Method Recommendation
Shared Calling Planning
Service and User Phone Numbers Usage
Phone Number Porting and Acquisition
Auto Attendants and Call Queues Design
Dynamic Emergency Calling Solution
Teams Phone Device Recommendation
Analog and SIP Device Planning
Survivable Branch Appliances Usage
Direct Routing Design
Session Border Controller Solution
Compliance Recording Solution Identification
Certified Contact Center Solutions Use Cases
Queues App Use Cases

Questions 41–45

41application · medium
A company wants to set up a main number that plays a menu and then routes callers to either the sales department or the support department. Which combination of Teams features should you use?
Select an answer first
42foundation · medium
Which component is required to enable PSTN connectivity for Teams Phone when using Microsoft Calling Plans?
Select an answer first
43application · medium
A company's support team uses Teams Phone and wants a dedicated app within Teams to manage and monitor their call queues. They need to see real-time queue status, agent availability, and be able to manage their own presence. What should you recommend?
Select an answer first
44application · medium
Fabrikam has a hybrid telephony environment with an on-premises PBX. They want to migrate to Teams Phone using Direct Routing while keeping their existing PSTN carrier. They have a certified SBC already. What is the minimum configuration required to enable Direct Routing?
Select an answer first
45expert · hard
A company is considering Operator Connect vs. Direct Routing for Teams Phone. They have a global presence and want to avoid managing SBCs. They also want to use their existing carrier contracts. What should you recommend?
Select an answer first

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