What is the primary purpose of the Queues app in Teams?

To manage and monitor call queues

To provide analytics for meetings

To create and manage auto attendants

What is the primary function of a Survivable Branch Appliance?

To provide a menu of options for callers

To provide local PSTN connectivity during a WAN outage

A company wants to set up a main business line that routes calls to an auto attendant, and also wants to assign individual numbers to employees. Which type of phone numbers should you use for the auto attendant and for the employees?

User number for the auto attendant, service number for employees

Service number for the auto attendant, user number for employees

User number for both the auto attendant and employees

Service number for both the auto attendant and employees

Which scenario is a typical use case for a certified contact center solution in Teams?

A customer support team that needs advanced call routing and analytics

A sales team that needs to make outbound calls

A development team that needs to collaborate on code

A marketing team that needs to send emails

Microsoft 365 Certified:Collaboration Communications Systems Engineer Associate

Domain 1Objective 2

Plan and Design Teams Phone and PSTN Connectivity MS-721 Practice Questions (Page 12)

Part of the Plan and design collaboration communications systems domain, which accounts for 20–25% of the MS-721 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~8–16 in this domain), expect 2–4 from this objective — we provide 60 practice questions to prepare you well beyond it. (estimate)

60questions here

12free pages

19concepts

20–25%of the exam

19 Concepts in This Objective

Teams Phone Licensing Requirements
PSTN Connectivity Requirements
Teams Phone Mobile Usage
Operator Connect Planning
SMS in Teams Design
Billing Method Recommendation
Shared Calling Planning
Service and User Phone Numbers Usage
Phone Number Porting and Acquisition
Auto Attendants and Call Queues Design
Dynamic Emergency Calling Solution
Teams Phone Device Recommendation
Analog and SIP Device Planning
Survivable Branch Appliances Usage
Direct Routing Design
Session Border Controller Solution
Compliance Recording Solution Identification
Certified Contact Center Solutions Use Cases
Queues App Use Cases

Questions 56–60

56foundation · medium
What is the process of moving an existing phone number from another carrier to Microsoft Teams called?
Select an answer first
57foundation · medium
What is the primary purpose of the Queues app in Teams?
Select an answer first
58foundation · medium
What is the primary function of a Survivable Branch Appliance?
Select an answer first
59application · easy
A company wants to set up a main business line that routes calls to an auto attendant, and also wants to assign individual numbers to employees. Which type of phone numbers should you use for the auto attendant and for the employees?
Select an answer first
60foundation · medium
Which scenario is a typical use case for a certified contact center solution in Teams?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

No more pagesBack to MS-721

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Microsoft. “MS-721” is a trademark of its owner, used for identification only.