What is a key benefit of using a certified contact center solution with Teams?

Integration with Teams for a unified communication experience

It replaces the need for Teams licenses

It provides free international calling

It eliminates the need for a PSTN connection

Which component is essential for implementing Operator Connect in a Teams environment?

A Microsoft Calling Plan license

A certified Session Border Controller (SBC) at the customer site

A Microsoft Teams Rooms license

A Microsoft Teams Phone license and an Operator Connect license

A company wants to set up a main phone number that plays a menu and routes callers to either the sales team or the support team. The sales team has a call queue, and the support team has a call queue. What should you configure?

Create an auto attendant for the main number and assign the sales and support call queues as menu options.

Create two auto attendants and link them to the main number.

Create a resource account for each team and assign the main number to both.

Create a call queue for the main number and add both sales and support as agents.

A company is deploying Teams Phone with Direct Routing. They have two branch offices, each with an SBC. They want to ensure that if one SBC fails, calls are automatically routed to the other SBC. They also need dynamic emergency calling for users in both offices. What should you configure?

Use Operator Connect instead of Direct Routing to avoid SBC failover issues.

Configure both SBCs in an active-active pair with a single trunk to Teams, and enable dynamic emergency calling with location-based routing.

Configure one SBC as primary and the other as backup, and use static emergency calling for all users.

Deploy an SBA at each branch office to handle failover and emergency calling.

Microsoft 365 Certified:Collaboration Communications Systems Engineer Associate

Domain 1Objective 2

Plan and Design Teams Phone and PSTN Connectivity MS-721 Practice Questions (Page 5)

Part of the Plan and design collaboration communications systems domain, which accounts for 20–25% of the MS-721 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~8–16 in this domain), expect 2–4 from this objective — we provide 60 practice questions to prepare you well beyond it. (estimate)

60questions here

12free pages

19concepts

20–25%of the exam

19 Concepts in This Objective

Teams Phone Licensing Requirements
PSTN Connectivity Requirements
Teams Phone Mobile Usage
Operator Connect Planning
SMS in Teams Design
Billing Method Recommendation
Shared Calling Planning
Service and User Phone Numbers Usage
Phone Number Porting and Acquisition
Auto Attendants and Call Queues Design
Dynamic Emergency Calling Solution
Teams Phone Device Recommendation
Analog and SIP Device Planning
Survivable Branch Appliances Usage
Direct Routing Design
Session Border Controller Solution
Compliance Recording Solution Identification
Certified Contact Center Solutions Use Cases
Queues App Use Cases

Questions 21–25

21foundation · medium
What is a key benefit of using a certified contact center solution with Teams?
Select an answer first
22foundation · medium
Which component is essential for implementing Operator Connect in a Teams environment?
Select an answer first
23application · medium
A company wants to set up a main phone number that plays a menu and routes callers to either the sales team or the support team. The sales team has a call queue, and the support team has a call queue. What should you configure?
Select an answer first
24expert · hard
A company is deploying Teams Phone with Direct Routing. They have two branch offices, each with an SBC. They want to ensure that if one SBC fails, calls are automatically routed to the other SBC. They also need dynamic emergency calling for users in both offices. What should you configure?
Select an answer first
25foundation · medium
Which type of phone number is used for an auto attendant?
Select an answer first

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