A sales team frequently works from their mobile phones while traveling. They want to make and receive business calls using their existing mobile numbers, and they want the calls to appear as coming from their business identity. Which solution should you recommend?

Microsoft Calling Plan with a new number

Operator Connect with a new number

What is a key planning consideration for Operator Connect?

The operator must be a Microsoft certified operator

The customer must deploy a dedicated SBC

The customer must have a Microsoft Calling Plan

The customer must use a specific DNS provider

A company wants to implement a contact center solution. They have a small team of 10 agents and a simple routing requirement. They also want to minimize costs. What should you recommend?

Use the built-in call queues in Teams.

Use a Microsoft-certified contact center solution.

Use Direct Routing with a third-party SBC.

What is the primary use of a user phone number in Teams?

To provide a number for an auto attendant

To make and receive calls for an individual user

Microsoft 365 Certified:Collaboration Communications Systems Engineer Associate

Domain 1Objective 2

Plan and Design Teams Phone and PSTN Connectivity MS-721 Practice Questions (Page 8)

Part of the Plan and design collaboration communications systems domain, which accounts for 20–25% of the MS-721 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~8–16 in this domain), expect 2–4 from this objective — we provide 60 practice questions to prepare you well beyond it. (estimate)

60questions here

12free pages

19concepts

20–25%of the exam

19 Concepts in This Objective

Teams Phone Licensing Requirements
PSTN Connectivity Requirements
Teams Phone Mobile Usage
Operator Connect Planning
SMS in Teams Design
Billing Method Recommendation
Shared Calling Planning
Service and User Phone Numbers Usage
Phone Number Porting and Acquisition
Auto Attendants and Call Queues Design
Dynamic Emergency Calling Solution
Teams Phone Device Recommendation
Analog and SIP Device Planning
Survivable Branch Appliances Usage
Direct Routing Design
Session Border Controller Solution
Compliance Recording Solution Identification
Certified Contact Center Solutions Use Cases
Queues App Use Cases

Questions 36–40

36application · medium
A sales team frequently works from their mobile phones while traveling. They want to make and receive business calls using their existing mobile numbers, and they want the calls to appear as coming from their business identity. Which solution should you recommend?
Select an answer first
37foundation · medium
What is a key planning consideration for Operator Connect?
Select an answer first
38expert · hard
A company wants to implement a contact center solution. They have a small team of 10 agents and a simple routing requirement. They also want to minimize costs. What should you recommend?
Select an answer first
39application · medium
A company has a group of 100 users who each need to make external calls but only occasionally. They want to reduce licensing costs by not assigning a Calling Plan to every user. Which feature should you implement?
Select an answer first
40foundation · medium
What is the primary use of a user phone number in Teams?
Select an answer first

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