A company wants to use Direct Routing with their existing SBC. They need to ensure that the SBC is certified for Teams and that the configuration supports high availability. What should you verify?

The SBC is configured with a SIP trunk to Microsoft and a voice routing policy

The SBC is connected to the internet with a public IP address and has a valid TLS certificate

The SBC is deployed in the same region as the Teams tenant

The SBC is on the Microsoft certified SBC list and is configured in an active-active or active-passive pair

A company wants to implement a contact center solution that integrates with Teams and provides advanced routing, reporting, and workforce management. What should you recommend?

Use a Microsoft-certified contact center solution that integrates with Teams.

Use Direct Routing with a third-party SBC.

Use the built-in call queues in Teams.

A company wants to use Operator Connect to provide PSTN connectivity for Teams Phone. They have a carrier that is a Microsoft Operator Connect partner. What is required to enable Operator Connect?

Purchase a Microsoft Calling Plan for each user.

Deploy an SBC and configure Direct Routing.

Configure a SIP trunk to the operator's SBC.

Set up the operator in the Teams admin center and assign phone numbers from the operator to users.

A company has users in multiple locations and wants to ensure that when a user makes an emergency call, the call is routed to the correct Public Safety Answering Point (PSAP) based on their current location. They are using Direct Routing. What should you configure?

Dynamic emergency calling with location-based routing

Emergency calling with Operator Connect only

Static emergency calling with a single PSAP for all users

Emergency calling with Microsoft Calling Plans only

Microsoft 365 Certified:Collaboration Communications Systems Engineer Associate

Domain 1Objective 2

Plan and Design Teams Phone and PSTN Connectivity MS-721 Practice Questions (Page 4)

Part of the Plan and design collaboration communications systems domain, which accounts for 20–25% of the MS-721 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~8–16 in this domain), expect 2–4 from this objective — we provide 60 practice questions to prepare you well beyond it. (estimate)

60questions here

12free pages

19concepts

20–25%of the exam

19 Concepts in This Objective

Teams Phone Licensing Requirements
PSTN Connectivity Requirements
Teams Phone Mobile Usage
Operator Connect Planning
SMS in Teams Design
Billing Method Recommendation
Shared Calling Planning
Service and User Phone Numbers Usage
Phone Number Porting and Acquisition
Auto Attendants and Call Queues Design
Dynamic Emergency Calling Solution
Teams Phone Device Recommendation
Analog and SIP Device Planning
Survivable Branch Appliances Usage
Direct Routing Design
Session Border Controller Solution
Compliance Recording Solution Identification
Certified Contact Center Solutions Use Cases
Queues App Use Cases

Questions 16–20

16application · medium
A company wants to use Direct Routing with their existing SBC. They need to ensure that the SBC is certified for Teams and that the configuration supports high availability. What should you verify?
Select an answer first
17application · medium
A company wants to implement a contact center solution that integrates with Teams and provides advanced routing, reporting, and workforce management. What should you recommend?
Select an answer first
18application · medium
A company wants to use Operator Connect to provide PSTN connectivity for Teams Phone. They have a carrier that is a Microsoft Operator Connect partner. What is required to enable Operator Connect?
Select an answer first
19application · medium
A company has users in multiple locations and wants to ensure that when a user makes an emergency call, the call is routed to the correct Public Safety Answering Point (PSAP) based on their current location. They are using Direct Routing. What should you configure?
Select an answer first
20foundation · medium
Which SBC solution is most appropriate for an organization that has strict data residency requirements and wants to keep all telephony traffic on-premises?
Select an answer first

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