A company wants to prevent customers with overdue invoices from placing new orders. The credit manager wants to automatically place a hold on orders for customers with an outstanding balance over their credit limit. What should you configure?

Run the aged balances process and manually review each customer before approving orders.

Send a collection letter to all customers with overdue invoices.

Set up a credit management blocking rule that places a credit hold when the customer's balance exceeds the credit limit.

Create a collection activity for each overdue customer and assign it to a collections agent.

A customer has filed for bankruptcy and it is unlikely that their outstanding balance will be collected. The finance team wants to remove this balance from the accounts receivable ledger. What should you do?

Process a write-off for the customer's outstanding balance.

Place a credit hold on the customer's account.

Create an aging period definition to reclassify the balance.

Send a collection letter to the customer.

In Dynamics 365 Finance, what does the 'Aged balances' process do?

Updates customer credit limits based on payment history

Calculates and stores customer balances by aging period for reporting

Automatically writes off uncollectible balances

Sends collection letters to customers with overdue balances

Microsoft Certified:Dynamics 365 Finance Functional Consultant Associate

Domain 2Objective 2

Manage Credit and Collections MB-310 Practice Questions (Page 9)

Part of the Implement accounts receivable, credit, collections, and subscription billing domain, which accounts for 15–20% of the MB-310 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~6–13 in this domain), expect 2–4 from this objective — we provide 47 practice questions to prepare you well beyond it. (estimate)

47questions here

10free pages

9concepts

15–20%of the exam

Questions 41–45

41application · medium
A company wants to prevent customers with overdue invoices from placing new orders. The credit manager wants to automatically place a hold on orders for customers with an outstanding balance over their credit limit. What should you configure?
Select an answer first
42application · easy
A customer has filed for bankruptcy and it is unlikely that their outstanding balance will be collected. The finance team wants to remove this balance from the accounts receivable ledger. What should you do?
Select an answer first
43application · medium
The collections team wants to prioritize their work by focusing on customers with the highest overdue balances. They need a view that lists customers with their aging balances and allows them to take actions like sending emails or logging phone calls. What should you use?
Select an answer first
44foundation · easy
In Dynamics 365 Finance, what does the 'Aged balances' process do?
Select an answer first
45foundation · easy
Which Dynamics 365 Finance journal is commonly used to process a customer write-off?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to MB-310

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Microsoft. “MB-310” is a trademark of its owner, used for identification only.

Manage Credit and Collections MB-310 Practice Questions (Page 9)

Questions 41–45

A company wants to prevent customers with overdue invoices from placing new orders. The credit manager wants to automatically place a hold on orders for customers with an outstanding balance over their credit limit. What should you configure?

A customer has filed for bankruptcy and it is unlikely that their outstanding balance will be collected. The finance team wants to remove this balance from the accounts receivable ledger. What should you do?

The collections team wants to prioritize their work by focusing on customers with the highest overdue balances. They need a view that lists customers with their aging balances and allows them to take actions like sending emails or logging phone calls. What should you use?

In Dynamics 365 Finance, what does the 'Aged balances' process do?

Which Dynamics 365 Finance journal is commonly used to process a customer write-off?

Keep studying — Implement accounts receivable, credit, collections, and subscription billing