A customer has gone out of business and will not pay their outstanding invoices. The finance team wants to remove these balances from the accounts receivable and stop any further collection efforts. What should you do?

Place a credit hold on the customer's account.

Write off the customer's outstanding balances.

Create an aging period definition to move the balance to a 'bad debt' bucket.

Send a final collection letter.

In Dynamics 365 Finance collections management, what is the purpose of defining collection activities?

To track and document the actions taken to collect overdue payments

To automatically send payment reminders to customers

To define the aging periods for customer balances

To calculate interest on overdue balances

A company wants to automatically check a customer's credit limit when a sales order is entered. If the order would exceed the limit, the system should block the order and notify the credit manager. What should you configure?

Configure interest notes to apply charges when the limit is exceeded.

Set up a collection activity to review all new orders.

Create an aging period definition and run a report daily.

Enable credit management and set up blocking rules for credit limit exceedance.

In Dynamics 365 Finance, what is the primary purpose of a collection letter?

To place a credit hold on a customer's account

To calculate interest charges on overdue balances

To formally notify customers about overdue payments

To write off uncollectible customer balances

Fabrikam's collections team wants a structured process to follow up on overdue accounts. They need to assign specific tasks to collectors, track progress, and ensure consistent follow-up steps. What should you configure?

Create collection activities and assign them to collection agents.

Set up interest notes and post them automatically for all overdue customers.

Define an aging period and run the aged balances report weekly.

Configure a write-off journal and post write-offs for all overdue balances.

Microsoft Certified:Dynamics 365 Finance Functional Consultant Associate

Domain 2Objective 2

Manage Credit and Collections MB-310 Practice Questions (Page 3)

Part of the Implement accounts receivable, credit, collections, and subscription billing domain, which accounts for 15–20% of the MB-310 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~6–13 in this domain), expect 2–4 from this objective — we provide 47 practice questions to prepare you well beyond it. (estimate)

47questions here

10free pages

9concepts

15–20%of the exam

Questions 11–15

11application · easy
A customer has gone out of business and will not pay their outstanding invoices. The finance team wants to remove these balances from the accounts receivable and stop any further collection efforts. What should you do?
Select an answer first
12foundation · easy
In Dynamics 365 Finance collections management, what is the purpose of defining collection activities?
Select an answer first
13application · medium
A company wants to automatically check a customer's credit limit when a sales order is entered. If the order would exceed the limit, the system should block the order and notify the credit manager. What should you configure?
Select an answer first
14foundation · easy
In Dynamics 365 Finance, what is the primary purpose of a collection letter?
Select an answer first
15application · medium
Fabrikam's collections team wants a structured process to follow up on overdue accounts. They need to assign specific tasks to collectors, track progress, and ensure consistent follow-up steps. What should you configure?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to MB-310

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Microsoft. “MB-310” is a trademark of its owner, used for identification only.