A customer with a history of late payments has an outstanding balance that exceeds their credit limit. The sales team wants to place a new order, but the credit manager wants to prevent further sales until the balance is reduced. What should you do?

Send a collection letter to the customer.

Create a write-off journal for the overdue balance.

Increase the customer's credit limit to accommodate the new order.

Place a credit hold on the customer's account.

In Dynamics 365 Finance, what is the purpose of a customer write-off?

To apply interest charges to an overdue balance

To send a final collection letter to the customer

To increase the customer's credit limit

To remove an uncollectible customer balance from accounts receivable

A company needs to run the aged balances process at the end of each month to generate reports for the board. However, the process takes a long time and the finance team wants to minimize the impact on system performance during business hours. What should you do?

Schedule the aged balances process to run during off-peak hours using batch processing.

Create a collection letter for each customer and use it as a report.

Use the collections agent workbench to generate the report instead.

Run the process manually during business hours and accept the performance impact.

A company wants to send a collection letter to customers with overdue invoices, but they want to avoid sending letters to customers who have already been contacted within the last 30 days. They also want to automatically apply interest charges to accounts that remain unpaid after the letter is sent. What should you configure?

Send collection letters to all customers and rely on the collections agent to avoid duplicates.

Configure credit holds for customers with overdue invoices and release after payment.

Create a collection activity for each customer and manually track last contact date.

Set up a collection letter sequence with a 30-day frequency and configure interest notes to run after the letter is sent.

Microsoft Certified:Dynamics 365 Finance Functional Consultant Associate

Domain 2Objective 2

Manage Credit and Collections MB-310 Practice Questions (Page 8)

Part of the Implement accounts receivable, credit, collections, and subscription billing domain, which accounts for 15–20% of the MB-310 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~6–13 in this domain), expect 2–4 from this objective — we provide 47 practice questions to prepare you well beyond it. (estimate)

47questions here

10free pages

9concepts

15–20%of the exam

Questions 36–40

36application · easy
A customer with a history of late payments has an outstanding balance that exceeds their credit limit. The sales team wants to place a new order, but the credit manager wants to prevent further sales until the balance is reduced. What should you do?
Select an answer first
37foundation · easy
In Dynamics 365 Finance, what is the purpose of a customer write-off?
Select an answer first
38foundation · easy
Which Dynamics 365 Finance list page provides a real-time view of customers with overdue balances, allowing collections agents to take immediate action?
Select an answer first
39expert · hard
A company needs to run the aged balances process at the end of each month to generate reports for the board. However, the process takes a long time and the finance team wants to minimize the impact on system performance during business hours. What should you do?
Select an answer first
40expert · hard
A company wants to send a collection letter to customers with overdue invoices, but they want to avoid sending letters to customers who have already been contacted within the last 30 days. They also want to automatically apply interest charges to accounts that remain unpaid after the letter is sent. What should you configure?
Select an answer first

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Manage Credit and Collections MB-310 Practice Questions (Page 8)

Questions 36–40

A customer with a history of late payments has an outstanding balance that exceeds their credit limit. The sales team wants to place a new order, but the credit manager wants to prevent further sales until the balance is reduced. What should you do?

In Dynamics 365 Finance, what is the purpose of a customer write-off?

Which Dynamics 365 Finance list page provides a real-time view of customers with overdue balances, allowing collections agents to take immediate action?

A company needs to run the aged balances process at the end of each month to generate reports for the board. However, the process takes a long time and the finance team wants to minimize the impact on system performance during business hours. What should you do?

Keep studying — Implement accounts receivable, credit, collections, and subscription billing