Contoso Ltd. sells office furniture on credit. The credit manager wants to automatically block new sales orders for any customer whose outstanding balance exceeds their credit limit by more than 10%. The company also wants to prevent sales orders from being confirmed when a customer has an active credit hold. You need to configure the system to enforce this policy without manual intervention. What should you configure?

Set up a credit management blocking rule with a tolerance of 10% and enable automatic credit hold for the blocking rule.

Define an aging period and run the aged balances process daily to identify overdue customers.

Configure a write-off journal and post write-offs for customers who exceed their limit.

Create a collections agent and assign the customer to the agent, then manually review all orders.

A company wants to improve its collections process. They want to automatically create tasks for collections agents when invoices become overdue, send collection letters at specific aging milestones, and track the effectiveness of each collection activity. Which of the following should you configure? Select all that apply.

Set up collection activities with aging periods to generate tasks.

Enable activity tracking to record outcomes of each collection activity.

Set up credit holds for all overdue customers.

Run the aged balances process to generate a report.

Configure collection letter sequences with aging milestones.

Microsoft Certified:Dynamics 365 Finance Functional Consultant Associate

Domain 2Objective 2

Manage Credit and Collections MB-310 Practice Questions (Page 1)

Part of the Implement accounts receivable, credit, collections, and subscription billing domain, which accounts for 15–20% of the MB-310 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~6–13 in this domain), expect 2–4 from this objective — we provide 47 practice questions to prepare you well beyond it. (estimate)

47questions here

10free pages

9concepts

15–20%of the exam

Questions 1–5

1foundation · easy
Which report in Dynamics 365 Finance displays customer balances categorized by aging periods?
Select an answer first
2application · medium
Contoso Ltd. sells office furniture on credit. The credit manager wants to automatically block new sales orders for any customer whose outstanding balance exceeds their credit limit by more than 10%. The company also wants to prevent sales orders from being confirmed when a customer has an active credit hold. You need to configure the system to enforce this policy without manual intervention. What should you configure?
Select an answer first
3foundation · easy
Which Dynamics 365 Finance feature allows a credit manager to manually block a customer from further sales due to overdue payments?
Select an answer first
4foundation · easy
Which entity in Dynamics 365 Finance stores the credit limit assigned to a specific customer for credit management purposes?
Select an answer first
5expert · hard · select all that apply
A company wants to improve its collections process. They want to automatically create tasks for collections agents when invoices become overdue, send collection letters at specific aging milestones, and track the effectiveness of each collection activity. Which of the following should you configure? Select all that apply.
Select an answer first

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Manage Credit and Collections MB-310 Practice Questions (Page 1)

Questions 1–5

Which report in Dynamics 365 Finance displays customer balances categorized by aging periods?

Which Dynamics 365 Finance feature allows a credit manager to manually block a customer from further sales due to overdue payments?

Which entity in Dynamics 365 Finance stores the credit limit assigned to a specific customer for credit management purposes?

Keep studying — Implement accounts receivable, credit, collections, and subscription billing