A company wants to send a collection letter only to customers with balances over 60 days overdue and over $1,000. They also want to exclude customers who are on a payment plan. What is the most efficient way to achieve this?

Configure collection letter codes with the aging period and use the collection letter process with a query that filters by balance amount and payment plan status.

Set up interest notes for all customers over 60 days and let the system decide.

Create a custom report and manually send letters to qualifying customers.

Place a credit hold on all customers over 60 days and release those on payment plans.

A company wants to automatically send a polite reminder to customers whose invoices are 30 days overdue, and a more urgent letter at 60 days. They want to print these letters from the system. What should you configure?

Create two email templates and send them manually from the collections workbench.

Configure two interest note codes and post them at 30 and 60 days.

Set up two write-off reasons and process write-offs at 30 and 60 days.

Set up two collection letter codes with different descriptions and assign them to the customer's aging periods.

In Dynamics 365 Finance, what is the purpose of an interest note?

To place a credit hold on a customer

To send a reminder about an overdue invoice

To apply interest charges to overdue customer balances

To write off an uncollectible balance

A company's finance team needs to generate a monthly report that shows the total outstanding balance per customer, broken down by aging periods. The report should be used by collections agents to prioritize their work. What should you do?

Create a collection activity for each customer and assign it to the collections agent.

Run the aged balances process using an aging definition that matches the required periods.

Send collection letters to all customers with balances and use the responses to prioritize.

Set up credit holds for all customers and review the hold list to prioritize.

Microsoft Certified:Dynamics 365 Finance Functional Consultant Associate

Domain 2Objective 2

Manage Credit and Collections MB-310 Practice Questions (Page 6)

Part of the Implement accounts receivable, credit, collections, and subscription billing domain, which accounts for 15–20% of the MB-310 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~6–13 in this domain), expect 2–4 from this objective — we provide 47 practice questions to prepare you well beyond it. (estimate)

47questions here

10free pages

9concepts

15–20%of the exam

Questions 26–30

26expert · hard
A company wants to send a collection letter only to customers with balances over 60 days overdue and over $1,000. They also want to exclude customers who are on a payment plan. What is the most efficient way to achieve this?
Select an answer first
27foundation · easy
Which component in Dynamics 365 Finance defines the order and content of collection letters that are sent to customers?
Select an answer first
28application · medium
A company wants to automatically send a polite reminder to customers whose invoices are 30 days overdue, and a more urgent letter at 60 days. They want to print these letters from the system. What should you configure?
Select an answer first
29foundation · easy
In Dynamics 365 Finance, what is the purpose of an interest note?
Select an answer first
30application · medium
A company's finance team needs to generate a monthly report that shows the total outstanding balance per customer, broken down by aging periods. The report should be used by collections agents to prioritize their work. What should you do?
Select an answer first

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