Manage Credit and Collections MB-310 Practice Questions (Page 4)

Questions 16–20

1. 16expert · hard

   A company has a customer with a credit limit of $50,000. The customer currently has an outstanding balance of $45,000, including an invoice that is 60 days overdue. The sales team wants to enter a new order for $10,000. The credit manager wants to block the order but allow a manual override after review. What is the most efficient way to achieve this?

   • APlace a manual credit hold on the customer's account and remove it after review.
   • BSend a collection letter and wait for the customer to pay before entering the order.
   • CConfigure a credit management blocking rule that blocks orders when the credit limit is exceeded, and assign a release workflow for manual override.
   • DTemporarily increase the customer's credit limit to $60,000 to allow the order.
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2. 17foundation · easy

   Which Dynamics 365 Finance setup defines the interest rate and calculation method for interest notes?

   • ACredit management parameters
   • BInterest codes
   • CCollection letter sequences
   • DAging period definitions
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4. 18application · medium

   A company's collections team wants to streamline debt recovery by automatically creating follow-up tasks for each customer when their invoice becomes 30 days past due. They also want to send a collection letter at 60 days past due. You need to configure the system to support this workflow. What should you do?

   • ACreate a collection letter for 30 days and a separate one for 60 days, then manually assign tasks.
   • BConfigure credit holds for all customers with overdue invoices and require manual release.
   • CRun the aged balances process and export the report to Excel for the team to follow up.
   • DSet up a collections agent, define collection activities with a 30-day aging period, and create a collection letter sequence with a 60-day action.
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5. 19application · medium

   A company wants to automatically charge interest on invoices that are overdue by more than 30 days. The interest should be calculated based on the overdue amount and added to the customer's balance. What should you configure?

   • ASet up interest notes with a 30-day aging period and run the interest note process.
   • BConfigure a credit hold for customers with overdue invoices.
   • CCreate a collection letter for 30 days and send it to customers.
   • DRun the aged balances process and manually calculate interest in Excel.
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6. 20application · medium

   A company wants to set different credit limits for customers based on their risk category. High-risk customers should have a lower limit and be automatically placed on hold if they exceed it. What should you configure?

   • ACreate collection activities for high-risk customers and assign them to agents.
   • BAssign a credit limit to each customer and create a blocking rule that triggers a hold when the limit is exceeded.
   • CSend collection letters to high-risk customers before they exceed their limit.
   • DUse the same credit limit for all customers and manually review orders.
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