A company wants to apply a 1.5% monthly interest charge on all invoices that are more than 45 days overdue. They want the interest to be calculated automatically and posted to customer accounts. What should you configure?

Set up a credit limit rule that charges 1.5% when exceeded.

Set up an interest code with the 1.5% rate and process interest notes for overdue customers.

Create a collection letter code with the 1.5% rate.

Configure a write-off reason with the 1.5% rate.

A collections manager wants to prioritize accounts based on both the age and amount of overdue balances. They also want to assign each account to a specific collector and track the outcome of each follow-up. What is the best approach?

Use the Collections workbench with aging balances and assign collection activities to collectors.

Configure collection letters and send them automatically.

Run the Aged Balances report and manually assign collectors in Excel.

Set up credit holds for all overdue accounts.

A company wants to send a series of collection letters: a first notice at 30 days, a second at 60 days, and a final at 90 days. They want the system to automatically generate the appropriate letter based on the customer's aging. What should you configure?

Set up three write-off reasons and process write-offs at each aging period.

Configure three interest note codes and post them at each aging period.

Set up three collection letter codes and associate them with the corresponding aging periods.

Create three email templates and manually send them based on the aging report.

A company has determined that a customer's outstanding balance is uncollectible and wants to remove it from the accounts receivable. The finance manager wants to document the reason and have the write-off approved before posting. What should you configure?

Send a collection letter to the customer and wait for payment.

Run the aged balances process and exclude the customer from future reports.

Set up a write-off journal and use a workflow to require approval before posting.

Create a credit hold for the customer and release it after the balance is paid.

A customer has an outstanding balance of $20,000, but the finance team has determined that only $5,000 is collectible. They want to write off the uncollectible portion while keeping the customer active for future sales. What should you do?

Write off the entire $20,000 balance.

Process a partial write-off of $15,000 for the customer, leaving the $5,000 balance.

Place a credit hold on the customer's account.

Create a collection letter for the full balance.

Microsoft Certified:Dynamics 365 Finance Functional Consultant Associate

Domain 2Objective 2

Manage Credit and Collections MB-310 Practice Questions (Page 7)

Part of the Implement accounts receivable, credit, collections, and subscription billing domain, which accounts for 15–20% of the MB-310 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~6–13 in this domain), expect 2–4 from this objective — we provide 47 practice questions to prepare you well beyond it. (estimate)

47questions here

10free pages

9concepts

15–20%of the exam

Questions 31–35

31application · medium
A company wants to apply a 1.5% monthly interest charge on all invoices that are more than 45 days overdue. They want the interest to be calculated automatically and posted to customer accounts. What should you configure?
Select an answer first
32expert · hard
A collections manager wants to prioritize accounts based on both the age and amount of overdue balances. They also want to assign each account to a specific collector and track the outcome of each follow-up. What is the best approach?
Select an answer first
33application · medium
A company wants to send a series of collection letters: a first notice at 30 days, a second at 60 days, and a final at 90 days. They want the system to automatically generate the appropriate letter based on the customer's aging. What should you configure?
Select an answer first
34application · medium
A company has determined that a customer's outstanding balance is uncollectible and wants to remove it from the accounts receivable. The finance manager wants to document the reason and have the write-off approved before posting. What should you configure?
Select an answer first
35expert · hard
A customer has an outstanding balance of $20,000, but the finance team has determined that only $5,000 is collectible. They want to write off the uncollectible portion while keeping the customer active for future sales. What should you do?
Select an answer first

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