Expert Usability Review CT-UT Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A usability expert has completed an expert review of a mobile fitness app and identified 12 issues. The expert must now write a report for the development team and product managers. The team is busy and prefers concise, actionable information. What is the MOST effective structure for the report?

   • AA list of issues sorted alphabetically by the screen name where they were found.
   • BA summary of the expert's overall impression of the app, without listing individual issues.
   • CA long narrative describing each issue in detail, including all possible causes and effects.
   • DA prioritized list of issues, each with a severity rating, a brief description, and a specific recommendation.
   Reveal Solution Discussion Select an answer first
2. 17expert · hard

   A usability expert is reviewing a large enterprise resource planning (ERP) system that has been developed over several years by multiple teams. The expert notices that the 'Save' button appears in different locations and with different styles across modules (e.g., top-right in one, bottom-left in another). The expert wants to identify the most impactful issue. What review technique is MOST appropriate to systematically identify this type of problem?

   • ACognitive walkthrough – simulate a user's task flow through the system.
   • BConsistency inspection – systematically compare similar functions across different parts of the system.
   • CGuideline-based review – check the system against a set of usability guidelines.
   • DHeuristic evaluation – apply Nielsen's heuristics to each screen independently.
   Reveal Solution Discussion Select an answer first
4. 18foundation · easy

   Which factors are typically considered when rating the severity of a usability issue?

   • AThe cost of the software license
   • BImpact, frequency, and persistence
   • CThe age of the development team
   • DThe number of colors used in the interface
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A usability expert is preparing to review a new CRM system for a sales team. The expert has access to the product requirements document and the user profiles. However, the expert has never used a CRM system before and is unfamiliar with the typical sales workflow. What is the MOST important preparation step for the expert before starting the review?

   • AAsk the product manager to list all the usability issues they already know about.
   • BInterview or observe sales representatives to understand their tasks, terminology, and workflow context.
   • CSkip the preparation and start the review immediately to save time.
   • DReview the product requirements document only, as it contains all necessary information.
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   What is the main goal of a consistency inspection?

   • ATo measure how quickly users can complete tasks
   • BTo identify inconsistencies in the interface that could confuse users
   • CTo evaluate the aesthetic appeal of the interface
   • DTo test the system's response time under load
   Reveal Solution Discussion Select an answer first