A usability team is evaluating a new online learning platform. They have collected data on task completion, time on task, and user satisfaction. The team wants to report these findings using ISO 9241-11 terminology. Which report structure BEST aligns with ISO 9241-11?

Report effectiveness (task completion), efficiency (time on task), and satisfaction (user ratings) separately for each user group and task

Report only the task completion rates, as they are the primary measure of usability

Report only the satisfaction scores, as they are the most important indicator of usability

Report a single overall usability score that combines all metrics into one number

A usability consultant is advising a client who wants to improve the ergonomics of their physical point-of-sale (POS) terminals. The client is concerned about operator fatigue during long shifts. Which part of the ISO 9241 series should the consultant reference for guidance on the physical ergonomics of the workstation and equipment?

ISO 9241-110 (dialogue principles)

ISO 9241-400 series (physical input devices)

ISO 9241-210 (human-centred design)

ISO 9241-11 (usability of interactive systems)

Certified Tester Usability Testing

Domain 3Objective 1

ISO Usability Standards CT-UT Practice Questions (Page 1)

Part of the Usability and Accessibility Standards domain, which makes up ~15% of our current practice bank. ISTQB does not publish an official question count, but from its 60-minute exam (~25–40 total, ~4–6 in this domain), expect 1–1 from this objective — we provide 25 practice questions to prepare you well beyond it. (estimate)

25questions here

5free pages

5concepts

Questions 1–5

1application · medium
A usability team is evaluating a new online learning platform. They have collected data on task completion, time on task, and user satisfaction. The team wants to report these findings using ISO 9241-11 terminology. Which report structure BEST aligns with ISO 9241-11?
Select an answer first
2foundation · easy
A design team is developing a new website and wants to ensure it follows a user-centred approach. Which ISO standard provides principles and processes for human-centred design that they should apply?
Select an answer first
3application · easy
A UX team is documenting their usability process and wants to reference the ISO standard that specifically defines usability and its components. Which ISO standard should they cite?
Select an answer first
4application · medium
A usability consultant is advising a client who wants to improve the ergonomics of their physical point-of-sale (POS) terminals. The client is concerned about operator fatigue during long shifts. Which part of the ISO 9241 series should the consultant reference for guidance on the physical ergonomics of the workstation and equipment?
Select an answer first
5foundation · easy
According to ISO 9241, which usability principle is primarily concerned with the resources (such as time and effort) users need to achieve their goals?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to CT-UT

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by ISTQB. “CT-UT” is a trademark of its owner, used for identification only.

ISO Usability Standards CT-UT Practice Questions (Page 1)

Questions 1–5

A usability team is evaluating a new online learning platform. They have collected data on task completion, time on task, and user satisfaction. The team wants to report these findings using ISO 9241-11 terminology. Which report structure BEST aligns with ISO 9241-11?

A design team is developing a new website and wants to ensure it follows a user-centred approach. Which ISO standard provides principles and processes for human-centred design that they should apply?

A UX team is documenting their usability process and wants to reference the ISO standard that specifically defines usability and its components. Which ISO standard should they cite?

According to ISO 9241, which usability principle is primarily concerned with the resources (such as time and effort) users need to achieve their goals?

Keep studying — Usability and Accessibility Standards