ISO Usability Standards CT-UT Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   A usability consultant is creating a training program for a client's UX team. The consultant wants to cover the ISO 9241 series comprehensively. Which topics should the consultant include to provide a complete overview of the series?

   • AMarketing strategies, brand management, and customer acquisition
   • BNetwork security, data encryption, and access control
   • CErgonomics of human-system interaction, including usability definitions, dialogue principles, human-centred design, and physical input devices
   • DSoftware development methodologies, project management, and quality assurance
   Reveal Solution Discussion Select an answer first
2. 22foundation · easy

   A product team is designing a new mobile banking app. They want to ensure the app is usable for their target users. Which ISO standard should they apply to guide the overall usability evaluation of the app?

   • AISO 14001
   • BISO 27001
   • CISO 9241-11
   • DISO 9001
   Reveal Solution Discussion Select an answer first
4. 23foundation · easy

   A usability team is selecting standards to guide the evaluation of a new software product. They need a standard that provides a comprehensive framework for usability, covering multiple parts such as guidance on visual display, dialogue principles, and ergonomic requirements. Which standard series should they consult?

   • AISO 14001
   • BISO 27001
   • CISO 9241
   • DISO 9001
   Reveal Solution Discussion Select an answer first
5. 24application · medium

   A usability specialist is evaluating a mobile banking app. The evaluation team measured that users can complete a fund transfer in an average of 45 seconds with a 98% task success rate, and a post-task survey shows a mean satisfaction score of 4.2 out of 5. The team wants to report these findings against the ISO 9241-11 definition of usability. Which three components should the specialist map these metrics to?

   • AEffectiveness (task success), efficiency (time on task), satisfaction (survey score)
   • BEfficiency (task success), effectiveness (time on task), satisfaction (survey score)
   • CLearnability (task success), memorability (time on task), satisfaction (survey score)
   • DEffectiveness (survey score), efficiency (task success), satisfaction (time on task)
   Reveal Solution Discussion Select an answer first
6. 25foundation · easy

   A usability test is conducted with a group of experienced users performing a specific task in a controlled lab environment. According to ISO 9241-11, which of the following best describes the role of the 'specified users' and 'specified goals' in the definition of usability?

   • AThey define the context of use that determines the relevance of usability measurements.
   • BThey are determined by the usability testers, not by the product's intended audience.
   • CThey are only relevant for accessibility evaluations, not general usability.
   • DThey are optional components that can be ignored if the product is simple.
   Reveal Solution Discussion Select an answer first