Risks and Challenges CT-UT Practice Questions (Page 1)

Questions 1–5

1. 1expert · hard

   A usability lead is planning a review of a B2B software product used by both novice and expert users. The product has a steep learning curve, and the team has identified that novice users struggle with onboarding while expert users struggle with advanced configuration. The budget allows for 10 participants. The lead must decide how to allocate the participant slots. Which allocation best balances the need to identify issues for both user groups while maintaining the validity of the review?

   • ARecruit 5 novice and 5 expert users, and use the same core tasks for both groups, with additional advanced tasks for experts.
   • BRecruit 10 users from a mix of backgrounds without pre-screening for experience level.
   • CRecruit 8 novice and 2 expert users, as novice issues are more critical for product adoption.
   • DRecruit 2 novice and 8 expert users, as experts provide more detailed and actionable feedback.
   Reveal Solution Discussion Select an answer first
2. 2application · medium

   A usability team is conducting a review of a new online learning platform. The team has a limited budget and can only afford 5 participants. The stakeholder wants to know if the platform is 'easy to use' for students. The usability lead is concerned about the reliability of conclusions drawn from such a small sample. Which approach best addresses this concern?

   • AUse a survey with a large sample of students instead of the usability review.
   • BConduct multiple rounds of testing with 5 participants each, iterating on the design between rounds.
   • CAsk the 5 participants to complete the tasks multiple times to simulate a larger sample.
   • DCombine the results with a heuristic evaluation by a single expert to increase confidence.
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4. 3expert · hard

   A UX researcher is conducting usability review sessions for a mobile app in a developing country. The researcher has a limited budget and needs to recruit participants from a low-income demographic. The researcher is concerned about the digital literacy of the participants and the reliability of the data. Which approach best addresses these challenges?

   • AUse a survey instead of a usability review to avoid the challenges of observing low-literacy participants.
   • BConduct the sessions in a group setting to allow participants to help each other with the tasks.
   • CRecruit only participants with advanced digital literacy to ensure they can complete the tasks and provide reliable feedback.
   • DRecruit participants with basic smartphone experience and include a pre-session orientation on the think-aloud protocol.
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5. 4application · medium

   A usability team is conducting a review of a new internal HR portal. The review is scheduled for two weeks, and the team has recruited 12 employees from various departments. Halfway through the first week, the team realizes that 7 of the 12 participants are from the IT department, which was heavily involved in the portal's development. What is the most significant risk to the review's outcomes?

   • AThe findings will overrepresent the perspectives of technically savvy users, missing issues that affect less technical employees.
   • BThe IT department participants may be too busy to complete all the assigned tasks.
   • CThe findings will be biased towards the IT department's preference for keyboard shortcuts over mouse navigation.
   • DThe review will take longer than planned because IT participants will provide more detailed technical feedback.
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   When facing difficulty in recruiting representative participants for a usability review, which solution helps maintain the validity of the review?

   • AUsing a smaller but carefully screened sample of participants.
   • BBroadening the participant criteria to include anyone available.
   • CCancelling the review until perfect participants are found.
   • DUsing colleagues from the development team as substitutes.
   Reveal Solution Discussion Select an answer first