Risks and Challenges CT-UT Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   Which of the following is a typical challenge in usability reviews related to bias?

   • AThe product has a large number of features to evaluate.
   • BThe review report is too long for stakeholders to read.
   • CThe review environment is not representative of real usage.
   • DReviewers may have preconceived notions about the product's usability.
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2. 7foundation · easy

   To reduce the risk of subjective bias in a usability review, which strategy is most effective?

   • AConducting the review without any predefined criteria.
   • BLimiting the review to a single expert to ensure consistency.
   • CFocusing only on positive feedback to avoid conflict.
   • DInvolving multiple reviewers with diverse expertise.
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4. 8foundation · easy

   To address the challenge of limited time for a usability review, which practical solution is most appropriate?

   • AConducting the review without any preparation.
   • BReducing the number of reviewers to one.
   • CSkipping the review report to save time.
   • DPrioritizing the most critical user tasks and focusing the review on them.
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5. 9application · medium

   During a usability review of a project management tool, a moderator notices that the first participant is struggling with a task that the design team believes is intuitive. The participant becomes visibly frustrated. The moderator wants to maintain the validity of the session while addressing the participant's discomfort. Which action is most appropriate?

   • AAsk the participant if they want to stop the session and offer to reschedule.
   • BSkip the remaining tasks and move directly to the debrief interview to reduce stress.
   • CProvide a hint to help the participant complete the task so they do not feel discouraged.
   • DReassure the participant that the task is difficult and that their feedback is valuable, then continue the session.
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6. 10application · medium

   A usability team is reviewing a new customer support portal. The team has a very tight deadline and can only conduct sessions for one day. The team lead needs to ensure the review covers the most critical user journeys. Which approach is most effective given the time constraint?

   • AConduct a heuristic evaluation instead of user sessions to save time.
   • BPrioritize the top 3 user journeys and design focused tasks for each, with a short debrief after each.
   • CUse a shorter task list that covers all features but with less depth per feature.
   • DRun all sessions in parallel with multiple moderators to cover more ground.
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