Change Management and AI Enablement CAIPM Practice Questions (Page 9)

Questions 41–45

1. 41application · medium

   A bank is introducing an AI system to automate fraud detection. The change manager notices that employees are worried about job losses. Which change management action is most important to address this concern?

   • AReassure employees that no jobs will be eliminated, even if the AI performs better.
   • BOffer early retirement packages to employees who are concerned about the change.
   • CKeep the AI system's implementation a secret until it is fully deployed.
   • DCommunicate a clear vision of how the AI will augment employees' roles rather than replace them, and provide reskilling opportunities.
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2. 42application · medium

   An insurance company is implementing an AI claims-processing system. The claims adjusters are concerned about increased workload, while management is focused on efficiency gains. The program manager needs to engage stakeholders to balance these concerns. Which engagement strategy is most effective?

   • AUse a single communication channel, such as email, to reach all stakeholders
   • BCreate a stakeholder advisory group with representatives from claims adjusters and management to co-create the implementation plan
   • CFocus on management's goals and address adjuster concerns only if they become disruptive
   • DPresent the efficiency gains to management and the workload reduction to adjusters separately
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4. 43foundation · easy

   What is the first step in stakeholder analysis for an AI change initiative?

   • AIdentify all individuals and groups affected by or able to influence the AI change
   • BDevelop a communication plan for all stakeholders
   • CAssign a sponsor to champion the AI initiative
   • DConduct training needs assessment for end users
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5. 44foundation · easy

   How does continuous improvement contribute to sustaining AI change?

   • ABy focusing only on technical performance and ignoring user feedback
   • BBy regularly collecting feedback and making iterative enhancements to the AI system and processes
   • CBy freezing the AI system to avoid any changes that could disrupt users
   • DBy replacing the AI system with a new one every year
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6. 45application · medium

   A hospital is deploying an AI system to assist nurses with patient triage. The nurses have varying levels of comfort with technology. The program manager must plan training that ensures all nurses can use the system effectively. Which training plan is most appropriate?

   • ARequire nurses to learn the system by using it on the job without formal training
   • BProvide a video tutorial that nurses can watch at their own pace
   • CConduct a single classroom training session for all nurses
   • DOffer role-based training with hands-on simulations, plus ongoing support through super-users on each shift
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