Change Management and AI Enablement CAIPM Practice Questions (Page 7)

Questions 31–35

1. 31expert · hard

   A university is deploying an AI grading assistant for faculty. The faculty senate is skeptical, while the administration is eager. The change team has limited time and budget. Which stakeholder engagement strategy is most effective given the conflicting interests?

   • AEngage all stakeholders equally with a series of town halls.
   • BDefer all engagement until after a pilot is completed.
   • CPrioritize administration's goals and announce the AI tool as a strategic initiative.
   • DFocus engagement on faculty senate leaders first, addressing their concerns about academic integrity and control.
   Reveal Solution Discussion Select an answer first
2. 32application · medium

   A manufacturing company is adopting an AI-based predictive maintenance system. The maintenance technicians have varying levels of digital literacy. Which training approach best supports adoption while respecting different skill levels?

   • AOffer an optional online course and let technicians decide whether to take it.
   • BProvide role-based training paths with a self-paced e-learning module for basics and instructor-led sessions for advanced features.
   • CCreate a detailed user manual and distribute it to all technicians.
   • DRequire all technicians to complete a single one-day classroom training on the full system.
   Reveal Solution Discussion Select an answer first
4. 33application · medium

   A hospital is introducing an AI-based triage system for its emergency department. The IT director wants to use Kotter's 8-Step model to guide the change. The first step is to create a sense of urgency. Which action best operationalizes this step in the hospital context?

   • ADraft a detailed project plan with milestones for AI system deployment and training.
   • BForm a coalition of influential emergency physicians and nurses to champion the AI system.
   • CPublish a data dashboard showing how current triage times compare to national benchmarks and patient-safety targets.
   • DAnnounce the AI system at a town hall and ask for volunteers to pilot it.
   Reveal Solution Discussion Select an answer first
5. 34foundation · easy

   What is an effective technique to mitigate resistance to an AI change?

   • AIgnore resistance and hope it will disappear over time
   • BMandate the change with a strict deadline and no exceptions
   • CInvolve employees early in the change process and seek their input
   • DLimit communication to only the final outcome of the change
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6. 35application · medium

   A university is introducing an AI-based student-advisor chatbot. Faculty are concerned about academic integrity, and students worry about privacy. The program manager must design a communication plan that addresses these ethical concerns. Which communication approach is most appropriate?

   • ALimit communication to the IT department to avoid confusion
   • BPublish a clear privacy policy and hold Q&A sessions for faculty and students to discuss the chatbot's ethical safeguards
   • CFocus communication on the chatbot's efficiency and ignore privacy concerns
   • DSend a single email to all stakeholders outlining the chatbot's features
   Reveal Solution Discussion Select an answer first