Change Management and AI Enablement CAIPM Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A regional bank is deploying an AI-based loan-approval system. The compliance team fears the AI will introduce bias, while loan officers worry about losing decision authority. The program manager wants to use Kotter's 8-Step model. Which action best aligns with the 'create a guiding coalition' step?

   • AConduct a training needs analysis for all loan officers
   • BRecruit a cross-functional team of senior leaders from compliance, operations, and loan origination to champion the change
   • CPublish a company-wide email announcing the new AI system and its benefits
   • DRun a pilot with a small group of loan officers to test the AI system
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2. 17foundation · easy

   Which change management model emphasizes creating a sense of urgency as one of its first steps?

   • AADKAR
   • BLewin's Change Management Model
   • CKotter's 8-Step Process
   • DThe McKinsey 7-S Framework
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4. 18application · medium

   A healthcare organization is introducing an AI diagnostic-support tool for radiologists. The radiologists are skeptical about accuracy, while IT is concerned about integration with existing systems. The program manager needs to engage stakeholders effectively. Which approach best addresses the concerns of both groups?

   • ASend a detailed technical specification to IT and a summary brochure to radiologists
   • BAssign a single project sponsor from the IT department to handle all stakeholder communication
   • CHold separate focus groups for radiologists and IT to gather concerns, then create a joint steering committee with representatives from both groups
   • DDefer all communication until the AI tool is fully deployed to avoid confusion
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5. 19expert · hard

   A retail chain is adopting an AI demand-forecasting system. The program manager is using Kotter's 8-Step model. The change has reached the 'generate short-term wins' step, but the team is struggling to identify a win because the AI system is not yet fully accurate. Which action best aligns with Kotter's model?

   • AIdentify a small, isolated product category where the AI shows clear improvement and publicize that success
   • BAnnounce the AI system's potential benefits as a short-term win
   • CDelay the short-term win until the AI system is fully accurate
   • DExpand the AI system to more product categories to accelerate results
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6. 20foundation · easy

   How does organizational culture influence AI change management?

   • ACulture only affects the technical performance of AI models
   • BCulture is irrelevant if the AI system is technically superior
   • CCulture has no impact on how employees respond to AI changes
   • DA culture that values innovation and learning can accelerate AI adoption
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