Change Management and AI Enablement CAIPM Practice Questions (Page 6)

Questions 26–30

1. 26expert · hard

   A government agency is introducing an AI system to prioritize social service cases. Case workers resist because they believe the AI is unethical and may discriminate against vulnerable populations. Which resistance management approach is most effective?

   • AProvide case workers with data showing the AI is more accurate than human judgment.
   • BMandate that case workers use the AI and discipline those who do not.
   • CInvolve case workers in an ethics review committee that audits the AI's decisions and has the power to override them.
   • DReplace resistant case workers with new hires who are more accepting of AI.
   Reveal Solution Discussion Select an answer first
2. 27application · medium

   A financial services firm is implementing an AI chatbot for customer service. The customer service representatives have varying levels of technical proficiency. The program manager must plan training to ensure all representatives can use the chatbot effectively. Which training approach is most appropriate?

   • ADevelop tiered training modules: basic for all, advanced for those who need deeper functionality, and refresher sessions after go-live
   • BConduct one mandatory training session for all employees, regardless of their role
   • COffer training only to employees who request it, to save resources
   • DProvide a single comprehensive training manual and expect employees to read it on their own
   Reveal Solution Discussion Select an answer first
4. 28expert · hard

   A retail chain wants to enable AI adoption across its stores. The company has a strong culture of store manager autonomy. The AI initiative involves centralized demand forecasting. Which enablement strategy best balances central AI benefits with local autonomy?

   • ALet each store decide independently whether to use the AI system.
   • BDeploy the AI forecasting system centrally but allow store managers to override forecasts with documented reasons.
   • CRequire all stores to follow the AI forecasts without exception to maximize consistency.
   • DUse the AI only in stores with low performance, leaving high performers alone.
   Reveal Solution Discussion Select an answer first
5. 29foundation · easy

   In stakeholder engagement, what is the primary goal of classifying stakeholders by their level of interest and influence?

   • ATo identify which stakeholders can be replaced by AI automation
   • BTo prioritize engagement efforts and tailor communication strategies appropriately
   • CTo determine which stakeholders should be excluded from all communications
   • DTo rank stakeholders based on their technical skills with AI tools
   Reveal Solution Discussion Select an answer first
6. 30expert · hard

   A financial services firm is rolling out an AI-based compliance monitoring system. The compliance officers are resistant because they fear the AI will generate false positives that increase their workload. The program manager must design a communication plan that addresses this concern while also promoting the system's benefits. Which communication strategy is most effective?

   • AProvide a technical whitepaper explaining the AI's algorithms
   • BHold interactive workshops where compliance officers can test the AI on real historical cases and see the false-positive rate, and discuss how the system will augment their work
   • CAnnounce the system's benefits in a company-wide email and address concerns only if they are raised
   • DSend a memo emphasizing the AI's efficiency and cost savings
   Reveal Solution Discussion Select an answer first