Change Management and AI Enablement CAIPM Practice Questions (Page 8)

Questions 36–40

1. 36application · medium

   During the rollout of an AI-based document classification system, a group of administrative staff resists because they fear the AI will make errors that they will be blamed for. What is the most effective resistance-management technique?

   • AIncrease the frequency of performance reviews to monitor staff usage of the AI system.
   • BReplace resistant staff with employees who are more comfortable with AI.
   • CEstablish a clear accountability framework where the AI system's outputs are reviewed by a designated human supervisor, not the individual staff member.
   • DReassure staff that the AI is highly accurate and rarely makes errors.
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2. 37foundation · easy

   What is a key element of an effective communication plan for an AI change initiative?

   • ACommunicating only after the AI system is fully deployed to avoid confusion
   • BUsing only technical jargon to establish credibility with stakeholders
   • CDelivering all messages through a single channel, such as email
   • DTailoring messages to different stakeholder groups and addressing their specific concerns
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4. 38foundation · easy

   What is the primary purpose of training programs in AI adoption?

   • ATo replace the need for ongoing support and documentation
   • BTo enable users to effectively and confidently use AI tools in their daily work
   • CTo certify all employees as AI engineers
   • DTo evaluate the performance of the AI model on new data
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5. 39application · medium

   A law firm is introducing an AI document-review system. The paralegals resist the change because they fear the AI will make errors that could harm clients. Which technique is most effective to mitigate this resistance?

   • ARun a pilot program where paralegals can test the AI on non-critical documents and provide feedback on its accuracy
   • BProvide a detailed technical manual about the AI's algorithms
   • CEmphasize the time savings the AI will bring to the firm
   • DMandate that all paralegals use the AI system immediately after deployment
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6. 40expert · hard

   A hospital is deploying an AI system to predict patient readmission risk. Nurses are concerned that the AI may reduce the quality of care by over-relying on predictions. The hospital's culture values clinical judgment. What is the best way to incorporate ethical and cultural considerations into the change?

   • AImplement the AI without discussing its role to avoid controversy.
   • BFrame the AI as a decision-support tool that provides recommendations, with nurses retaining final authority over care plans.
   • CPosition the AI as a replacement for nurses' judgment to improve consistency.
   • DRequire nurses to follow AI recommendations unless they document a reason.
   Reveal Solution Discussion Select an answer first